Shared Services, Business Process Outsourcing Und Offshoring: Die Moderne Ausgestaltung Des Back Office -Wege Zu Kostensenkung Und Mehr Effizienz Im U
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Shared Services und BPO haben die Unterst�tzungsprozesse wie Accounting, IT oder Human Resources im Unternehmen revolutioniert. Mittlere und gro e Firmen b�ndeln ihre administrativen Prozesse in Dienstleistungseinheiten und w�hlen kosteng�nstige Standorte in Osteuropa, Indien oder China. Viele Unternehmen trennen sich von Unterst�tzungsprozessen und legen sie in die H�nde spezialisierter Dienstleister. Wie Shared Services, Business Process Outsourcing und Offshoring von Experten gesehen werden und wie Verantwortliche in Unternehmen sie gestalten, zeigt der langj�hrige Unternehmensberater und Hochschullehrer f�r Internationales Controlling S�ren Dressler. Ein praktischer Leitfaden zur Umsetzung von Shared Services und BPO sowie zur Wahl der richtigen Standorte. Mit konkreten Handlungsempfehlungen und vielen Best Practice-Beispielen.
Sören Dressler ist Professor für Internationales Controlling an der FHTW Berlin und Direktor des Offshoring Institute, einer unabhängigen Forschungseinrichtung zur Standortwahl für die Service Industrie. Weiterhin ist er Gesellschafter der Managementberatung ControllingSolutions mit Sitz in Berlin und Chicago. Davor war er in der Unternehmensberatung tätig, u. a. als Principal und Mitglied der Geschäftsleitung bei A. T. Kearney.
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