Siam/Msi: An Introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management

Name: Siam/Msi: An Introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management
Brand: Itgp
SKU: 9781849288514
Price: 1440.0 INR
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by David Clifford

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ISBN13: 9781849288514
Binding: Paperback
Subject: N/A
Publisher: Itgp
Publisher Imprint: Itgp
Publication Date: October 18, 2016
Pages: 72
Original Price: GBP 12.95
Language: English
Edition: N/A
Item Weight: 68 grams
BISAC Subject(s): Information Technology

About The Book

IT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by internal IT personnel.
Historically, IT organizations have outsourced their service provision to a single managed service provider.
In today's competitive marketplace, however, many are focusing on their core activities and relying on the support of a multi-sourcing model.
SIAM/MSI - An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explores the various characteristics of this IT operating model.

About The Author

Clifford, David: - "David Clifford is recognised as one of the world's leading authorities on ISO/IEC 20000. He is a regular speaker at international events managed by organisations such as the itSMF and EXIN. David is the author of the itSMF International endorsed publication, Implementing ISO/IEC 20000 - the roadmap. He assisted the itSMF in establishing their certification scheme for ISO/IEC 20000, now owned by APMG International, including auditing the auditors on their behalf. He has also been the prime consultant supporting the initiation and development of the EXIN service management qualification programme aligned with ISO/IEC 20000. His knowledge, experience and contribution to the service management industry have been formally recognised by the award of the highest credential of 'Fellow' within itSMFI's The priSM Institute(R). David is also the global vice-president for priSM(R). David has worked in the arena of business, IT applications and ITSM, supporting multi-billion dollar initiatives on a global scale. He is an Executive Consultant at enterprise-DNA Limited, a global consultancy and training company."

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