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Six Sigma und BPM: Integriertes Prozessmanagement by Gassmann, René

Six Sigma und BPM: Integriertes Prozessmanagement

by René Gassmann
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Book cover type: Paperback
  • ISBN13: 9783842881303
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Diplomica Verlag
  • Publisher Imprint: Diplomica Verlag
  • Publication Date:
  • Pages: 126
  • Original Price: USD 59.9
  • Language: German
  • Edition: N/A
  • Item Weight: 159 grams
  • BISAC Subject(s): Business & Productivity Software / General

Ein populärer Ansatz der Prozessoptimierung ist die Six-Sigma-Methode, die mit einem analytisch geprägten Vorgehensmodell das Ziel verfolgt, nahezu fehlerfreie Produkte und Dienstleistungen zu erstellen. Die Methode nimmt für sich in Anspruch, zur Steigerung der Wettbewerbsfähigkeit von Unternehmen beitragen zu können. Diesem Anspruch wird Six Sigma leider nicht gerecht. Dafür sind u. a. folgende Gründe anzuführen: - Six Sigma fokussiert auf Teilprozesse, deren Optimierung isoliert betrachtet lohnend ist, aus Sicht der Gesamtprozesse jedoch zu Suboptima führen kann. - Die Effektivität des betrachteten Prozesses als solches wird grundsätzlich nicht in Frage gestellt; alle Bestrebungen beschränken sich auf eine Steigerung der Effizienz. - Six Sigma trägt nicht nennenswert dazu bei, ein funktional organisiertes Unternehmen in ein prozessorientiertes zu überführen. Implikationen auf Unternehmenskultur und Organisationsstruktur werden ausgeblendet. Als Lösung gilt die Integration von Six Sigma und Business Process Management (BPM). Wie eine solche Kombination idealerweise auszugestalten ist, wird in der Fachliteratur nicht beschrieben. Es finden sich lediglich rudimentäre Ansätze, die eine organisationstheoretische Fundierung vermissen lassen und die Rolle der Informationstechnologie nur unzureichend würdigen. Ziel der vorliegenden Studie ist es, einen Beitrag zu leisten, diese Lücke zu schlie en. Ausgangspunkt der Überlegungen soll die bereits vorgestellte Lösungshypothese sein, dass das Potenzial von Six Sigma nur dann ausgeschöpft werden kann, wenn die Methode in ein ganzheitliches Business Process Management integriert wird.

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