Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation.
Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today's industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs.
Chen, Chun-Hsien: - Chun-Hsien Chen is a Full Professor at the School of Mechanical and Aerospace Engineering of Nanyang Technological University, Singapore, where he is also Director of the Design Stream and Professor-in-Charge of the Design & Human Factors Laboratory. He has several years of product design and development experience in industry. His teaching and research interests are in collaborative/human-centric, consumer-oriented product design and development, knowledge engineering, design sciences, engineering informatics, and artificial intelligence in product/engineering design. He has more than 280 publications in these areas.
Wang, Zuoxu: - Ms. Wang Zuoxu, is currently a Researcher with the Delta-NTU Corporate Laboratory for Cyber-Physical Systems, in the School of Electrical and Electronic Engineering, at Nanyang Technological University (NTU), Singapore. She has submitted her Ph.D. thesis in the School of Mechanical and Aerospace Engineering, at NTU, in 2020 and received the B.Eng. degree from the School of Mechanical Engineering, Tianjin University, China, in 2016. Her research interests mainly lie in smart product-service systems, and engineering design informatics.
Zheng, Pai: - Pai Zheng is currently an Assistant Professor and Wong Tit Shing Endowed Young Scholar in Smart Robotics in the Department of Industrial and Systems Engineering at The Hong Kong Polytechnic University. His research interests include smart product-service systems, human-robot collaboration, and industrial AI. Dr. Zheng is a senior member of IEEE and CMES, a member of ASME and HKIE, and a research affiliate of CIRP. He serves as the Associate Editor of the Journal of Intelligent Manufacturing and the Journal of Cleaner Production, and is an editorial board member of the Journal of Manufacturing Systems and Advanced Engineering Informatics.
