Gans, David N.: - We are pleased to recognize our colleague, David N. Gans, as guest co-author of Chapter 2 of this book, entitled "How Staffing Affects Practice Productivity and Performance" and Chapter 3, "Staff Benchmarking." He was also instrumental in providing data insights throughout this book. Mr. Gans is a Senior Fellow of Industry Affairs at MGMA. He is highly regarded as a national authority on medical practice operations and health systems. He has authored over 125 journal articles, co-authored three books on medical practice management, and was the principal investigator on numerous federal and foundation grants. Mr. Gans retired from the United States Army Reserve with the grade of Colonel, is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition to his responsibilities for the Medical Group Management Association, Mr. Gans has appointments as a Member, Board of Trustees and Member, Standards and Survey Procedures Committee for the Accreditation Association for Ambulatory Health Care (AAAHC). He is also a member of the Technical Expert Panel, Surveys on Patient Safety Culture, Department of Health and Human Services Agency for Health Research and Quality (AHRQ). To contact Mr. Gans or learn more about his services, email dgans@mgma.org.
Walker Keegan, Deborah: - Deborah Walker Keegan, PhD, FACMPE, is a national healthcare business consultant and keynote speaker. She earned her PhD from the Peter F. Drucker Graduate School of Management, Claremont Graduate University, her MBA from the Anderson Graduate School of Management at UCLA, and she is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives.Dr. Keegan is President of Medical Practice Dimensions, Inc., and a Principal with Woodcock & Walker Consulting. With rich experience in consulting, education, and industry research, Dr. Keegan brings knowledge, expertise, and solutions to healthcare organizations. She works with organizations to ensure they are relevant and successful today, and importantly, aligned with the changing healthcare environment.She has co-authored Rightsizing: Appropriate Staffing for Your Medical Practice, The Physician Billing Process (three editions), Physician Compensation Plans: State-of-the-Art Strategies, It's Your Call: Mastering the Telephones in Your Medical Practice, and Patient Access: Tools and Strategies for the Medical Practice. Her presentations and books are rich with "real-life" case material relevant for today's healthcare organizations.To contact Dr. Keegan or learn more about her services, go to www.deborahwalkerkeegan.com.
Woodcock, Elizabeth: - Elizabeth Wallace Woodcock, MBA, FACMPE, CPC, founded the Patient Access Symposium(R) in 2011. Educated at Duke University (BA) and the Wharton School of Business (MBA), Elizabeth has traveled the country as an industry researcher, operations consultant, and expert presenter. As a principal of Woodcock & Associates, Inc., and Woodcock & Walker Consulting, Elizabeth has focused on medical practice operations throughout her career. She served as the director of knowledge management for Physician Practice, Inc., a consultant with the Medical Group Management Association(R) (MGMA(R)) Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation, and a senior associate at the Advisory Board Company. Elizabeth is a Certified Medical Practice Executive and a Fellow in the American College of Medical Practice Executives. In addition to co-authoring Operating Policies and Procedures Manual for Medical Practices (four editions) and The Physician Billing Process (three editions), she is the author of Mastering Patient Flow (four editions), Front Office Success, and PCMH and PCSP Policies and Procedures Guidebooks. Elizabeth is a frequent contributor to national healthcare publications and a sought-after keynote speaker and trainer.To contact Elizabeth or learn more about her services, go to www.elizabethwoodcock.com.
