From the Back Cover
This book shares key insights into system performance and management analytics, demonstrating how the field of analytics is currently changing and how it is used to monitor companies' efforts to drive performance.Managing business performance facilitates the effective accomplishment of strategic and operational goals, and there is a clear and direct correlation between using performance management applications and improved business and organizational results. As such, performance and management analytics can yield a range of direct and indirect benefits, boost operational efficiency and unlock employees' latent potential, while at the same time aligning services with overarching goals.The book addresses a range of topics, including software reliability assessment, testing, quality management, system-performance management, analysis using soft-computing techniques, and management analytics. It presents a balanced, holistic approach to viewing the world from both a technical and managerial perspective by considering performance and management analytics. Accordingly, it offers a comprehensive guide to one of the most pressing issues in today's technology-dominated world, namely, that most companies and organizations find themselves awash in a sea of data, but lack the human capital, appropriate tools and knowledge to use it to help them create a competitive edge.
Prof. P.K. Kapur is the Director, Center for Interdisciplinary Research, Amity University, Noida and Former Dean of the Faculty of Mathematical Sciences and Head of the Department of Operational Research, University of Delhi, India. He has supervised over 40 PhDs and 25 M.Phil dissertations in the areas of Innovation Diffusion in Marketing, Software Reliability, Reliability-based optimization, and Multi-Criteria Decision Making and other areas of management. He is the author of two world-renowned books "Software Reliability Assessment with O.R. Applications", Springer UK (2011) and "Contributions to Hardware and Software Reliability", (1999), World Scientific, Singapore. He has been the President of the SREQOM (Regd.) since 2000 and former President of ORSI. He is the Editor-in-Chief of IJSAEM, Springer and has published over 300 papers in Indian journals and abroad in the areas of Marketing, multiple-criteria decision-making (MCDM), Optimization, Hardware and Software Reliability.
Prof. Yury S. Klochkov is the Director, Monitoring Center for Education and Research, and Professor, Department of Economics and Management in Mechanical Engineering, St. Petersburg Polytechnic University, St. Petersburg, Russia. He was awarded the title of an honorary professor of Amity University, Noida, India in September 2016. He was awarded the PhD degree in Standardization and Quality Management in 2006, and the postdoctoral degree, Doctor of Sciences in Standardization and Quality Management in 2012. Klochkov is the author of about 100 publications in the areas of Quality Management and has implemented the results of his research in over 50 Russian enterprises.
Ajit K. Verma is a Professor (Technical Safety) of Engineering, Western Norway University of Applied Sciences, Haugesund, Norway (since March 2012) and was a Professor (since February 2001-December 2012) and Senior (HAG) scale Professor (January 2013-January 2016) with the Department of Electrical Engineering at IIT Bombay, India with a research focus on Reliability and Safety Engineering. He has supervised/co-supervised 37 PhDs and 95 Masters theses in the area of Electronic Systems Reliability, Software Reliability, Reliable Computing, Power Systems Reliability (PSR), Reliability Centred maintenance (RCM), RAMS in Complex Engineering Systems and Probabilistic Safety/Risk assessment (PSA) in power plants. He has over 250 publications in various journals and conferences. He is a senior member of the IEEE and a life fellow of the IETE and Editor-in-Chief of OPSEARCH, IJSAEM and Journal of Life Cycle Reliability and Safety Engineering.
Prof. (Dr.) Gurinder Singh, Group Vice Chancellor, Amity Universities, Director General, Amity Group of Institutions, India and Vice Chairman, Global Foundation for Learning Excellence, has an extensive experience of more than 21 years in Institutional Building, Teaching, Consultancy, Research and Industry. A renowned scholar and academician in the area of International Business, he holds a prestigious Doctorate and Postgraduate degree from IIFT, Delhi. He has spoken at various international forums which include prestigious Million Dollar Round Table Conference, at Harvard Business School, Thunderbird Business School, NYU, University of Leeds, Loughborough Business School, Coventry Business School, Rennes Business School, Essex University, UK, University of Berkeley, California State University, USA, NUS, Singapore, and many more. He has received more than 25 International and National awards and has graced a host of talk shows on various TV channels.
