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The Art of Complaining: Canada's Consumer Action Guide by Phil Edmonston

The Art of Complaining: Canada's Consumer Action Guide

by Phil Edmonston
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Book cover type: Paperback
  • ISBN13: 9781459719415
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Dundurn Group (CA)
  • Publisher Imprint: Dundurn Group (CA)
  • Publication Date:
  • Pages: 115
  • Original Price: USD 16.99
  • Language: English
  • Edition: N/A
  • Item Weight: 200 grams
  • BISAC Subject(s): Personal & Practical Guides, Consumer Behavior, and Consumer Guides

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field.

Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field.

The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada's best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada's toughest customer.

Phil Edmonston, Canada's toughest customer, is a former MP and Consumers Union board member. For over 42 years he has written more than 140 Lemon-Aid bestsellers. About three decades ago Nissan and Honda sued Phil for $5 million -- and lost. He regularly gets tossed out of auto shows. Currently, he lives in Panama.

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