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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

by John P. Wilson
Save 17% Save 17%
Current price ₹6,411.00
Original price ₹7,694.00
Original price ₹7,694.00
Original price ₹7,694.00
(-17%)
₹6,411.00
Current price ₹6,411.00

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Book cover type: Hardcover
  • ISBN13: 9780749450885
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Kogan Page
  • Publisher Imprint: Kogan Page
  • Publication Date:
  • Pages: 336
  • Original Price: GBP 49.99
  • Language: English
  • Edition: N/A
  • Item Weight: 635 grams
  • BISAC Subject(s): Training

The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.

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