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The Customer Driven Company

by Richard C. Whiteley
Save 17% Save 17%
Current price ₹2,993.00
Original price ₹3,592.00
Original price ₹3,592.00
Original price ₹3,592.00
(-17%)
₹2,993.00
Current price ₹2,993.00

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Book cover type: Paperback
  • ISBN13: 9780201608137
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Basic Books
  • Publisher Imprint: Basic Books
  • Publication Date:
  • Pages: 320
  • Original Price: USD 24.99
  • Language: English
  • Edition: Revised
  • Item Weight: 499 grams
  • BISAC Subject(s): Management

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.

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