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The Customer Service Your Customers Expect: Stories About Customer Service by Brenda Robinson

The Customer Service Your Customers Expect: Stories About Customer Service

by Brenda Robinson
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Book cover type: Paperback
  • ISBN13: 9781490798981
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Trafford Publishing
  • Publisher Imprint: Trafford Publishing
  • Publication Date:
  • Pages: 60
  • Original Price: USD 10.99
  • Language: English
  • Edition: N/A
  • Item Weight: 82 grams
  • BISAC Subject(s): General and Humorous / General

Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

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