CONTENTS OF THE BOOK
PREFACE
PART I: FUNDAMENTALS
CHAPTER 1: The Hierarchy of Process Node Description
Section 1: The Hierarchy of Vocabulary
Section 2: The Hierarchy of Subject in Process Descriptions
Section 3: The Hierarchy of Predicate in Process Descriptions
CHAPTER 2: Organizational Positions and Process Roles
Section 1: Organizational Positions and Process Nodes
Section 2: Process Roles
Section 3: Matching Positions with Roles
PART II: STANDARDIZED TABLE DATABASE OF PROCESS
CHAPTER 3: Traditional Language Descriptions of Processes
Section 1: Characteristics and Drawbacks of Language Descriptions
Section 2: Subjectivity and Objectivity of Processes
Section 3: Infrastructure, Planning, and Daily Operations
Section 4: Diagnose of Process Descriptions
CHAPTER 4: Standardized Description of Processes
Section 1: Elements of Process Node
Section 2:5W2H/IPO Descriptions of a Process Node
CHAPTER 5: Table Database Presentation of Processes
Section 1: Tabulated Process Nodes
Section 2: Electronic Database
Section 3: Software Tools for Process Database
Section 4: From Traditional to Database Process Documents
CHAPTER 6: Expansion of Process Database
Section 1: Expanded Functions
Section 2: Child Databases of Main Database
Section 3: From Node Description to Process Description
Section 4: Impact of Organizational Changes on Process Database
PART III: APPLICATIONS OF THE PROCESS DATABASE
CHAPTER 7: Dynamic Job Descriptions
Section 1: Common Problems of Traditional Job Descriptions
Section 2: Four Reasons for Dynamic Job Descriptions
Section 3: Handle the Dynamic Job Descriptions
CHAPTER 8: The Knowledge Mapping of Process Network
Section 1: The Knowledge Carried by the Process Network
Section 2: Enterprise Knowledge Mapping
CHAPTER 9: Future of Process Mapping
Section 1: Evolution of Road Map Technologies
Section 2: Future of Process Mapping
PART IV: INTEGRATED MANAGEMENT SYSTEM
CHAPTER 10: Process Management System
Section 1: Process System and Process Management System
Section 2: Enterprise Process Management System
CHAPTER 11: Integrated Management System
Section 1: Introduction of Integrated Management System
Section 2: Documentation of Integrated Management System
Section 3: Content of Integrated Management System
Appendix I: List of Diagrams and Tables
Appendix II: Biography of the Author
COMMENTS:
1. The essence of this book: one standardized 5W2H/IPO syntax, one table, one process table database, one integrated process system, one integrated management system.
2. The five breakthroughs of process management represent a giant leap forward in the business process management.
3. From common language grammar to the standardized 5W2H/IPO syntax, from the standardized 5W2H/IPO syntax to the table description, from the table description to the database presentation, from the database presentation to the integrated processes, from the integrated processes to the integrated management, so that we make five breakthroughs in business process management a reality!
4. The core of an integrated management system grounds on a process system based on a single database!
5. The management system of a future organization is no longer a collection of scattered child management systems, but a unified and integrated one that belongs to the organization itself!
6. The future of a company's management system is no longer a passive receiver of foreign standards and compliance systems, rather a unique, unified, integrated management system that leads the company to fulfill its own strategic destinations!
Biography of the Author
Mr. Lee Y. Koa, a citizen of the United States of America, is a distinguished authority in operations management, business process management, and business forms management. A fellow of the Leaders of Global Operations at MIT, Mr. Koa earned an MBA degree and a Master of Science in Mechanical Engineering degree from the Massachusetts Institute of Technology. Mr. Koa has 30 years of enterprise management experience in North America, Europe, and Asia. During his career, Mr. Koa has served distinguished global conglomerates such as Siemens Corporation, Ford Motor Company, and the ABB Group.
For the past 30 years, his career has covered all aspects of enterprise management from new product development to manufacturing engineering; from Total Quality Management to system building; from shop floor supervision to overall plant management; from human resource to marketing and sales; from operations management to strategic planning; from professional engineer to professional manager; from lean manufacturing specialist to Six Sigma Master Black Belt; from subsidiary GM to corporate Chief Operating Officer.
Mr. Koa has brought his 30 years of accumulated wisdom in business management into this book. It is time for you to enjoy his works.
Major Breakthroughs of Business Process Management:
1.The first breakthrough is one that changes the way of the process descriptions from traditional language descriptions to standardized (5W2H/IPO) syntax.
2. The second breakthrough goes from standardized (5W2H/IPO) syntax to tabular format. Due to the unlimited rows and columns of an electronic table, holding hundreds and thousands of the business processes of an organization in one table has become a reality.
3. The third breakthrough is from tabular format to computer database presentation. By using modern information technology, we can manage the tabulated processes by database software. It helps us to automate processes in computers and networks.
4. The fourth breakthrough is from the computer database presentation to the integrated process management system based on the integrated process database. Because all processes can be standardized, tabulated, and stored in one database, all child process systems can be integrated into one single process system.
5. The transition from the integrated process management system to the integrated management system is the fifth breakthrough.
