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The Heart & Hard Truth of Supervision: A Leadership Manual for 911 Dispatch Leaders & Communication Supervisors by Gloria Johnson Rpl

The Heart & Hard Truth of Supervision: A Leadership Manual for 911 Dispatch Leaders & Communication Supervisors

by Gloria Johnson Rpl
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Book cover type: Paperback
  • ISBN13: 9798278378082
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Publication Date:
  • Pages: 336
  • Original Price: GBP 16.33
  • Language: English
  • Edition: N/A
  • Item Weight: 450 grams
  • BISAC Subject(s): Mentoring & Coaching

For every leader who learns the hard way - you're not alone.

Supervising in emergency communications is not like leading anywhere else. You carry the emotional weight of every call, every crisis, every shift - often while working long hours with little time to recover. This handbook speaks directly to the leaders who operate under quiet pressure, make real-time decisions, guide teams through chaos, and learn their hardest lessons in public.

With honesty, clarity, and heart, The Heart & Hard Truth of Supervision explores:

  • coaching that lands

  • building employee confidence

  • giving feedback without damage

  • supporting wellbeing and preventing burnout

  • leading with humility and presence

  • growing into leadership while others depend on you

This is not theory. This is lived experience - written for the supervisors who hold the line.

Who This Book Is For

  • new supervisors

  • seasoned leaders

  • trainers and lead dispatchers

  • anyone guiding frontline communicators

  • leaders who want to grow without losing themselves in the process

About the Author
Gloria Johnson is a Senior Telecommunications Supervisor with more than two decades of experience in 911 communications. She leads with fairness, firmness, and heart - serving the people who serve the public.

Practical tools for the people who carry the weight.

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