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The Invisibility of Emotional Labor by Marjorie Meier

The Invisibility of Emotional Labor

by Marjorie Meier
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Book cover type: Paperback
  • ISBN13: 9783639195392
  • Binding: Paperback
  • Subject: N/A
  • Publisher: VDM Verlag
  • Publisher Imprint: VDM Verlag
  • Publication Date:
  • Pages: 100
  • Original Price: GBP 40.67
  • Language: English
  • Edition: N/A
  • Item Weight: 159 grams
  • BISAC Subject(s): General

The focus of this study is on the invisibility of emotional labor for faculty members in private liberal arts colleges. Here, Hochschild's (1983) position is that the condition for emotional labor interactions has three requirements, first face-to- face or voice-to-voice contact with a client or customer, second the employee is required to produce an emotional state in another person (client or customer), and third that these jobs allow the employer to exercise a degree of control over the emotional activities of employees through training and supervision. In addition this study uses the social exchange framework to determine if emotional labor is exchanged for Christine Maslach's (1976) burnout characteristics of depersonalization, exhaustion and or self-accomplishment.

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