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The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program

by James T. Ziegenfuss , Patricia O'Rourke
Save 17% Save 17%
Current price ₹2,826.00
Original price ₹3,392.00
Original price ₹3,392.00
Original price ₹3,392.00
(-17%)
₹2,826.00
Current price ₹2,826.00

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Book cover type: Paperback
  • ISBN13: 9780786448968
  • Binding: Paperback
  • Subject: N/A
  • Publisher: McFarland & Company
  • Publisher Imprint: McFarland & Company
  • Publication Date:
  • Pages: 214
  • Original Price: GBP 21.99
  • Language: English
  • Edition: 2
  • Item Weight: 300 grams
  • BISAC Subject(s): Human Resources & Personnel Management

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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