Skip to content

Booksellers & Trade Customers: Sign up for online bulk buying at trade.atlanticbooks.com for wholesale discounts

Booksellers: Create Account on our B2B Portal for wholesale discounts

The Positive Coach Approach: Call Center Coaching for High Performance

by Sally Cordova , Judy McKee
Save 17% Save 17%
Current price ₹1,867.00
Original price ₹2,241.00
Original price ₹2,241.00
Original price ₹2,241.00
(-17%)
₹1,867.00
Current price ₹1,867.00

Imported Edition - Ships in 18-21 Days

Free Shipping in India on orders above Rs. 500

Request Bulk Quantity Quote
+91
Book cover type: Paperback
  • ISBN13: 9781425978389
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Authorhouse
  • Publisher Imprint: Authorhouse
  • Publication Date:
  • Pages: 160
  • Original Price: GBP 14.49
  • Language: English
  • Edition: N/A
  • Item Weight: 245 grams
  • BISAC Subject(s): Careers / General

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

Trusted for over 49 years

Family Owned Company

Secure Payment

All Major Credit Cards/Debit Cards/UPI & More Accepted

New & Authentic Products

India's Largest Distributor

Need Support?

Whatsapp Us