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Trust and Digital Transformation in the Public Sector by Barbara Kozuch

Trust and Digital Transformation in the Public Sector

by Barbara Kozuch
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Book cover type: Hardcover
  • ISBN13: 9781032673264
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Taylor & Francis
  • Publisher Imprint: Routledge
  • Publication Date:
  • Pages: 184
  • Original Price: GBP 145.0
  • Language: English
  • Edition: N/A
  • Item Weight: 422 grams
  • BISAC Subject(s): Business Ethics, Government & Business, and Organizational Development

Digital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.

Barbara Kożuch is a Professor of Management at the University of Social Sciences in Lódź, Poland.

Katarzyna Sienkiewicz-Malyjurek is Associate Professor in the Department of Management at the Silesian University of Technology, Poland.

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