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User-Centered Technology: A Rhetorical Theory for Computers and Other Mundane Artifacts by Robert R. Johnson

User-Centered Technology: A Rhetorical Theory for Computers and Other Mundane Artifacts

by Robert R. Johnson
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Book cover type: Paperback
  • ISBN13: 9780791439326
  • Binding: Paperback
  • Subject: N/A
  • Publisher: State University of New York Press
  • Publisher Imprint: State University of New York Press
  • Publication Date:
  • Pages: 195
  • Original Price: GBP 27.0
  • Language: English
  • Edition: N/A
  • Item Weight: 282 grams
  • BISAC Subject(s): Social Aspects

Presents a theoretical model for examining technology through a user perspective.

Winner of the 1999 Best Book presented by the National Council of Teachers of English NCTE Awards for Excellence in Technical and Scientific Communication

User-Centered Technology presents a theoretical model for examining technology through a user perspective. Johnson begins with a historical overview of the problem of technological use from the ancient Greeks to the present day-a problem seen most clearly in historical discussions of rhetoric theory. The central portion of the book elaborates on user-centered theory by defining three focal issues of the theory: user knowledge, human-technology interaction, and technological determinism. Working from an interdisciplinary perspective, Johnson uses rhetoric theory to present a definition of user knowledge; human factors engineering to illuminate the ideological presuppositions built into technology design; and history, philosophy, and sociology to explain technological determinism, possibly the greatest impediment to user-centered technology development in modern times. The latter part of the book applies user-centered theory in two contexts: the nonacademic sphere, where the writing and design of computer user documentation is discussed, and the academic sphere, through a discussion of how user-centered concepts might drive university technical communication and composition curricula.

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