Utility Benchmarking and Regulation in Developing Countries: Practical Application of Performance Monitoring and Incentives

Name: Utility Benchmarking and Regulation in Developing Countries: Practical Application of Performance Monitoring and Incentives
Brand: IWA Publishing (Intl Water Assoc)
SKU: 9781843392576
Price: 12355.0 INR
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ISBN13: 9781843392576
Binding: Paperback
Subject: N/A
Publisher: IWA Publishing (Intl Water Assoc)
Publisher Imprint: IWA Publishing (Intl Water Assoc)
Publication Date: May 14, 2011
Pages: 212
Original Price: GBP 120.0
Language: English
Edition: N/A
Item Weight: 304 grams
BISAC Subject(s): Environmental / Water Supply

About The Book

Utility performance, especially in developing countries is still working toward the standard necessary to deliver best practice. Utility Benchmarking and Regulation in Developing Countries examines performance monitoring and regulation as a prominent efficiency enhancement tool and clarifies many of the unknowns regarding the design and approach surrounding the area of utility management. Principles and practices are linked in a way that is informative and accessible, highlighting the challenges facing those who are trying to improve performance in the water sector. Operational settings are complex and unpredictable in developing countries due to inadequate infrastructure planning and this book makes clear which systems work best in these situations.
Utility Benchmarking and Regulation in Developing Countries discusses performance monitoring in the critical areas of utility management that achieve sustainable performance goals:

Performance development planning
Modes of performance monitoring
Provocative approaches to incentives creation
Monitoring through high incentive plans
Customer relations monitoring
Pro-poor oriented monitoring
Careful use of partial performance indicators
Proposed indicators for assessing governance incentives

A case study on the National Water and Sewerage Corporation, Uganda is included in the book detailing the difficulties in discerning performance progress based on partial performance indicators. It underlines disparities in basing performance conclusions on partial performance indicators on one hand and aggregate analysis using modern benchmarking toolkits on the other. This is an excellent handbook for utility monitors or regulators whose primary duty is to oversee performance management. It is a valuable resource for decision-makers, analysts, and policy-makers and can be used in capacity-building programs (both in-house and in universities) around the world.

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