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Utilizing Gamification in Servicescapes for Improved Consumer Engagement by Miralem Helmefalk

Utilizing Gamification in Servicescapes for Improved Consumer Engagement

by Miralem Helmefalk , Leif Marcusson
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Book cover type: Paperback
  • ISBN13: 9781799819714
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Business Science Reference
  • Publisher Imprint: Business Science Reference
  • Publication Date:
  • Pages: 356
  • Original Price: GBP 152.0
  • Language: English
  • Edition: N/A
  • Item Weight: 617 grams
  • BISAC Subject(s): Consumer Behavior

As consumers increase their purchases from online retailers, businesses must find exceedingly innovative ways to increase customer engagement. While online gaming has become increasingly prevalent, motivating customers through the same means has gained greater importance for businesses. Utilizing Gamification in Servicescapes for Improved Consumer Engagement is a pivotal reference source that provides vital research on employing various gamification mechanics to alter and enhance certain behaviors in marketing contexts. While highlighting topics such as online gaming, user engagement, and target marketing, this book is ideally designed for retailers, advertisers, marketers, promotion coordinators, industry professionals, business executives, managers, researchers, academicians, and students seeking current research on bridging servicescapes and marketing literature with gamification.

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