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When Consumers Complain by Arthur Best

When Consumers Complain

by Arthur Best
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Book cover type: Hardcover
  • ISBN13: 9780231051248
  • Binding: Hardcover
  • Subject: N/A
  • Publisher: Columbia University Press
  • Publisher Imprint: Columbia University Press
  • Publication Date:
  • Pages: 232
  • Original Price: USD 120.0
  • Language: English
  • Edition: N/A
  • Item Weight: 499 grams
  • BISAC Subject(s): Commerce

This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.

Arthur Best is professor of law at New York Law School.

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