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Wirtschaftsingenieurwesen angewandt auf Dienstleistung by Andrea Aguirre Flores

Wirtschaftsingenieurwesen angewandt auf Dienstleistung

by Andrea Aguirre Flores
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Book cover type: Paperback
  • ISBN13: 9786209653964
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Verlag Unser Wissen
  • Publisher Imprint: Verlag Unser Wissen
  • Publication Date:
  • Pages: 72
  • Original Price: GBP 38.19
  • Language: German
  • Edition: N/A
  • Item Weight: 109 grams
  • BISAC Subject(s): Administration / General

Dieses Buch ist Ihr praktischer Leitfaden, um Ihren chaotischen Servicebetrieb in eine gut ge�lte Maschine zu verwandeln. K�mpfen Sie nicht l�nger mit endlosen Warteschlangen, Rechnungsfehlern und Kundenfrust. Sie werden entdecken, wie Industrial Engineering (II) zu Ihrem gr� ten Verb�ndeten wird: Nutzen Sie Service Blueprinting, um ausfallsichere Erfahrungen zu entwickeln. Implementieren Sie Lean Six Sigma (LSS), um die Verschwendung zu beseitigen, die niemand sieht. Beherrschen Sie die Warteschlangentheorie, um Wartezeiten intelligent zu verwalten. Entdecken Sie die Zukunft mit Kapiteln �ber Automatisierung (RPA) und k�nstliche Intelligenz (KI) und lernen Sie, wie Sie diese f�r die vorausschauende Optimierung und die Massenanpassung von Dienstleistungen nutzen k�nnen.Eine unverzichtbare Lekt�re f�r F�hrungskr�fte und k�nftige Ingenieure, die nicht nur Effizienz, sondern echte Exzellenz anstreben, die bei jeder Kundeninteraktion sp�rbar ist und gesch�tzt wird.

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