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Xla(r) Pocketbook by Van Haren Publishing

Xla(r) Pocketbook

by Van Haren Publishing
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Book cover type: Paperback
  • ISBN13: 9789401810005
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Van Haren Publishing
  • Publisher Imprint: Van Haren Publishing
  • Publication Date:
  • Pages: 126
  • Original Price: GBP 18.22
  • Language: English
  • Edition: N/A
  • Item Weight: 1000 grams
  • BISAC Subject(s): Corporate Governance

'Xperience Level Agreement (XLA)(R) is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is "No Waste", ITIL is "No Chaos", Agile is "No Delay", and XLA is "No Frustration."

XLA(R) fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation.

Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM).

XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners

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