Search results for “[subject: customer-relations]”

• Publisher: Harvard Business School Press • Publisher Imprint: Harvard Business School Press • BISAC: Customer RelationsThis classic article shows how to make mass customization and efficient and personal marketing work by putting the producer ...

• Author(s): Daniel D. Prior | Francis Buttle | Stan Maklan • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsThis highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) c...

• Author(s): A. Oade • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsDo you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose ...

• Author(s): Robert B. Woodruff • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsIntended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop informat...

• Author(s): Rose Sloat • Publisher: Human Resource Development Press, Inc • Publisher Imprint: Human Resource Development Press, Inc • BISAC: Customer RelationsThese are trying times. The economy has created an environment that forces customers ...

• Author(s): Claes Fornell • Publisher: Palgrave MacMillan • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn our service economy, the most important asset is tough to quantify: a company's relationship with its customers. In t...

• Author(s): Federico Rajola • Publisher: Springer • Publisher Imprint: Springer • BISAC: Customer RelationsCompanies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a str...

• Author(s): Sarah Cook • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsCustomer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and develop...

• Author(s): Norene Telgen • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsCustomer experience is the interactions and experiences your customer has with your business throughout the en...

• Author(s): Michael B. Rynowecer • Publisher: Bti Press • Publisher Imprint: Bti Press • BISAC: Customer RelationsBehind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People wh...

• Author(s): John A. Murphy • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business Management • BISAC: Customer RelationsAbout the Book In jedem Unternehmen - gleichg�ltig ob Dienstleistungs- oder Produktionsunternehmen - spielt der ...

• Author(s): Nedra Bahri Ammari • Publisher: IGI Global • Publisher Imprint: IGI Global • BISAC: Customer RelationsThe advent of Web 2.0 has led to a rebalancing of power between the customer and the company through the consumer's voice about the...

• Author(s): Aarron Spinley • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsDespite the promise of an enhanced customer experience through new technology, we have witnessed the widespread collapse of co...

• Author(s): Roger Cartwright • Publisher: Capstone • Publisher Imprint: Capstone • BISAC: Management - GeneralFrom the Back Cover Fast-track route to understanding the relationship between organizations and the customer chain that contains both ...

• Author(s): Drew Banks | Kim Daus • Publisher: Wiley • Publisher Imprint: JosseyBass • Subject: Business Management • BISAC: Customer RelationsAbout the Book Heute tobt ein harter Konkurrenzkampf. Deshalb braucht der Kunde auch einen guten Grund...

• Author(s): Joseph Jaffe • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business Management • BISAC: Customer RelationsFrom the Inside FlapThroughout the history of advertising and marketing, communicating with consumers has been a one...

• Author(s): Anthony Haye • Publisher: Bryan Service Companies, Inc • Publisher Imprint: Bryan Service Companies, Inc • BISAC: Customer RelationsThis book was written as a first step in the process to empower small businesses to GUARANTEE the sat...

• Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business Management • BISAC: Customer RelationsFrom the Inside FlapWhat really matters in business? Until recently, business was based on making stuff and selling stuff. In today's busines...

• Author(s): Alkhatani Saad Zafer • Publisher: Information Age Publishing • Publisher Imprint: Information Age Publishing • BISAC: Customer RelationsThis book offers a breakthrough formula for creating a sustainable customer centric organization,...

• Author(s): Nigel Hill | Jim Alexander • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from...

• Author(s): Colin Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the custome...

• Author(s): Doreen Grittner • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesAkademische Arbeit aus dem Jahr 2005 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, ...

• Author(s): Greg Saladino • Publisher: GS Books • Publisher Imprint: GS Books • BISAC: Customer RelationsGreat Customer Service is not a given in today's business environment. In order to truly thrive in today's climate you must provide outstand...

• Author(s): Barbara A. Gutek • Publisher: Jossey-Bass • Publisher Imprint: Jossey-Bass • BISAC: Customer RelationsA service revolution is sweeping America. Nearly three-quarters of people in the U.S. labor force work in services, almost half of ...

• Author(s): Colin Shaw • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsIn his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the custome...

• Author(s): Robert Solomon • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsA practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ...

• Author(s): Jeff Vincent • Publisher: Cosupport • Publisher Imprint: Cosupport • BISAC: Customer RelationsHow do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenien...

• Author(s): Gopal K. Gureja • Publisher: Sage Publications • Publisher Imprint: SAGERespon • Subject: Business Management • BISAC: Customer RelationsWatch the author talk about 'Organisational Schizophrenia: Impact on Customer Service Quality'. ...

• Author(s): Rajat Chawla • Publisher: Notion Press • Publisher Imprint: Notion Press • BISAC: Customer RelationsCUSTOMER EXPERIENCE DESIGN BOOK: SIMPLEST WAY TO UNDERSTAND THE FUNDAMENTALS OF CUSTOMER EXPERIENCE IN THE DIGITAL AGE

• Author(s): Stephen Coscia • Publisher: Taylor & Francis • Publisher Imprint: CRC Press • BISAC: Customer RelationsExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, whi...

• Author(s): Ree C. Ho • Publisher: Business Science Reference • Publisher Imprint: Business Science Reference • BISAC: Customer RelationsPresents research exploring the techniques and impacts of new technologies deployed in today's digital marke...

• Author(s): Art Weinstein • Publisher: Taylor & Francis • Publisher Imprint: CRC Press • BISAC: Customer RelationsFirst Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, an...

• Author(s): Nick Mehta • Publisher: Wiley • Publisher Imprint: Wiley • Subject: Business Management • BISAC: Customer RelationsYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking gu...

• Author(s): James Seligman • Publisher: Lulu.com • Publisher Imprint: Lulu.com • BISAC: Customer RelationsCustomer Experience Management in Modern Marketing is a dynamic approach to the co-creation of value through the relationship. The book, ch...

• Author(s): Dan Gingiss • Publisher: Morgan James Publishing • Publisher Imprint: Morgan James Publishing • BISAC: Customer RelationsThe essential guide to making customer experience the ultimate competitive advantage.