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Am I Great at Customer Service?: 25 Characteristics of People Great at Customer Service by Ed Gagnon

Am I Great at Customer Service?: 25 Characteristics of People Great at Customer Service

by Ed Gagnon
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Book cover type: Paperback
  • ISBN13: 9781452845012
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Publication Date:
  • Pages: 164
  • Original Price: USD 14.99
  • Language: English
  • Edition: N/A
  • Item Weight: 177 grams
  • BISAC Subject(s): Customer Relations

Do you want to be great? Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you're the best you can be at customer service? If so, you need to ask yourself one question: "Am I Great at Customer Service?" This book showcases the 25 qualities of people who are great at customer service - not just good, but GREAT! You'll learn about the attitudes of the customer service stars. You'll learn what techniques they use when in front of the customer. And you'll learn what they do to shine even when the customer's not around. Each chapter describes a characteristic of greatness, incorporating funny, interesting, and thought-provoking stories that illustrate the point. And each chapter ends with the opportunity for you to think about...well, YOU! In the end, you'll learn specifically what you need to do to become GREAT at customer service!

Ed Gagnon is a business owner, customer retention strategist, customer service consultant, researcher, trainer, writer, and speaker. As President of Charlotte, NC-based Customer Service Solutions, Inc., a customer service and retention consulting, research, and training firm founded in 1998, Ed has helped hundreds of clients improve their bottom line by improving their customer service. Ed uses his 20+ years of consulting experience to help CSS clients through Fast-Track Culture Assessments, Client Retention and Growth Strategy development, service process redesign, customer service training, and research services such as perceptions surveys and mystery shopping. Ed has been interviewed on customer service by such publications as the New York Times, Kiplinger Business Forecasts, The Christian Science Monitor, and Human Resource Executive. Ed has also been featured on television and radio, written hundreds of articles on customer service, and he blogs on customer service on the CSS website www.cssamerica.com. As an engaging and well-respected speaker, Ed always delivers an energetic and personalized message to his audience - whether they are executives or front-line staff - inspiring them to improve.

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