Corporate Management, Corporate Social Responsibility and Customers: An Empirical Investigation

Name: Corporate Management, Corporate Social Responsibility and Customers: An Empirical Investigation
Brand: Diplomica Verlag
SKU: 9783842873810
Price: 5888.0 INR
Availability: InStock

by Heike Löber

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ISBN13: 9783842873810
Binding: Paperback
Subject: N/A
Publisher: Diplomica Verlag
Publisher Imprint: Diplomica Verlag
Publication Date: March 16, 2012
Pages: 164
Original Price: USD 69.9
Language: English
Edition: N/A
Item Weight: 205 grams
BISAC Subject(s): Marketing / General

About The Book

Corporate Social Responsibility (CSR) of corporations is a trend today. However, the more companies are practicing it, the less it becomes a unique business strategy helping to differentiate from competitors. For that reason, this study examines whether an integration of customers in all decisions and/or the carrying out of different CSR activities leads to it being a more effective marketing strategy. In the conceptual part, a definition of CSR is given: Different approaches are presented reaching from a more detailed one dealing with economic, legal, ethical and discretionary responsibilities according to the pyramid of CSR, to a less specific one, which is taken as the basis of the paper. Key characteristics of CSR as well as different motivations exemplified in the normative and the business case are described and a critical evaluation of CSR is taken into consideration by means of the shareholder view of CSR and the stakeholder theory. Moreover, CSR in Germany is compared with CSR in America in order to give a global perspective of the CSR phenomenon. Furthermore, the most common CSR activities are introduced. From those, cause-related marketing, employee volunteering, and corporate philanthropy are detailed with real company examples and respective advantages and disadvantages because those are the activities used in the study. A review of appropriate literature is given and for customer-related outcomes, social identity theory, attribution theory, and behavioral decision theory are regarded. The concept of customer integration has been adopted from the product innovation process, called open innovation, to CSR by using the means-end theory and the empowerment strategy. Taken together, the hypotheses have been development stating that customer integration leads to a more positive CSR belief, a stronger identification with the respective company as well as a more positive company evaluation and a much higher intent to buy the corporation's product. These hypo

About The Author

Heike Löber, born in 1984 in Aschaffenburg, studied marketing at the university in Mannheim, Germany and successfully graduated in 2011 with a diploma. While studying, she gained different working experiences in the fields of marketing, advertising and corporate social responsibility. Being a part of the UNICEF university group, the author was eager to write a book dealing with the corporate social responsibility of companies as a marketing strategy in order to combine her studies with her interest in trying to make the world a better place. Today she works in publishing, focusing on renewable energies.

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