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Customer Service: A Practical Approach by Elaine Harris

Customer Service: A Practical Approach

by Elaine Harris
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Book cover type: Paperback
  • ISBN13: 9780132742399
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Pearson
  • Publisher Imprint: Pearson
  • Publication Date:
  • Pages: 192
  • Original Price: USD 166.65
  • Language: English
  • Edition: Revised
  • Item Weight: 377 grams
  • BISAC Subject(s): Customer Relations

The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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