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Customer Service: Career Success Through Customer Loyalty

by Paul R. Timm
Save 16% Save 16%
Current price ₹13,503.00
Original price ₹16,065.00
Original price ₹16,065.00
Original price ₹16,065.00
(-16%)
₹13,503.00
Current price ₹13,503.00

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Book cover type: Paperback
  • ISBN13: 9780133056259
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Pearson Education
  • Publisher Imprint: Pearson Education
  • Publication Date:
  • Pages: 230
  • Original Price: GBP 126.99
  • Language: English
  • Edition: N/A
  • Item Weight: 386 grams
  • BISAC Subject(s): Customer Relations

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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