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Customer Service Essentials: Lessons for Africa and Beyond by Robert E. Hinson

Customer Service Essentials: Lessons for Africa and Beyond

by Robert E. Hinson , Ogechi Adeola , Kojo Oppong Nkrumah
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Book cover type: Paperback
  • ISBN13: 9781641136853
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Information Age Publishing
  • Publisher Imprint: Information Age Publishing
  • Publication Date:
  • Pages: 260
  • Original Price: USD 61.0
  • Language: English
  • Edition: N/A
  • Item Weight: 368 grams
  • BISAC Subject(s): Customer Relations

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.

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