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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

by Stephen Coscia
Save 17% Save 17%
Current price ₹3,614.00
Original price ₹4,337.00
Original price ₹4,337.00
Original price ₹4,337.00
(-17%)
₹3,614.00
Current price ₹3,614.00

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Book cover type: Paperback
  • ISBN13: 9781578200467
  • Binding: Paperback
  • Subject: N/A
  • Publisher: CRC Press
  • Publisher Imprint: CRC Press
  • Publication Date:
  • Pages: 144
  • Original Price: USD 34.99
  • Language: English
  • Edition: 5 ed
  • Item Weight: 227 grams
  • BISAC Subject(s): Customer Relations

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book, Tele-Stress.

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