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Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals

by Marty Seldman , John Futterknecht , Ben Sorensen
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Current price ₹1,439.00
Original price ₹1,579.00
Original price ₹1,579.00
Original price ₹1,579.00
(-9%)
₹1,439.00
Current price ₹1,439.00

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Book cover type: Paperback
  • ISBN13: 9781735059310
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Optimum Press
  • Publisher Imprint: Optimum Press
  • Publication Date:
  • Pages: 256
  • Original Price: GBP 12.48
  • Language: English
  • Edition: N/A
  • Item Weight: 381 grams
  • BISAC Subject(s): Customer Relations

What do championship poker players and world-class salespeople have in common? The ability to read people. Customers "tell" us how to deliver the highest levels of service. If we pay attention to them, listen to their words, and observe their behavior, they will guide us to do the following: - Treat them the way they want to be treated. - Meet and exceed their expectations. - Provide a positive, predictable experience. - Develop strong relationships and bonds. - Tailor our approach to each individual.

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