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Customers at Work: New Perspectives on Interactive Service Work

by W. Dunkel
Save 35% Save 35%
Current price ₹7,277.00
Original price ₹11,194.00
Original price ₹11,194.00
Original price ₹11,194.00
(-35%)
₹7,277.00
Current price ₹7,277.00

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Book cover type: Paperback
  • ISBN13: 9781349451111
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Palgrave MacMillan
  • Publication Date:
  • Pages: 257
  • Original Price: EUR 99.99
  • Language: English
  • Edition: 2013
  • Item Weight: 345 grams
  • BISAC Subject(s): Consumer Behavior, Industries / Service, and Marketing / Research

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

Tabea Beyreuther, Chemnitz University of Technology, Germany Bernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, Germany Thomas Birken, ISF München, Germany Fritz Böhle, University of Augsburg, Germany Christian Eismann, Chemnitz University of Technology, Germany Heidemarie Hanekop, University of Göttingen, Germany Anna Hoffmann, Chemnitz University of Technology, Germany Sabine Hornung, Chemnitz University of Technology, Germany Heike Jacobsen, Brandenburg University of Technology, Germany Nick Kratzer, ISF München, Germany Wolfgang Menz, ISF München, Germany Kerstin Rieder, Aalen University, Germany G. Günter Voß, Chemnitz University of Technology, Germany Stephan Voswinkel, Johann Wolfgang Goethe-Universitaetthe, Germany Margit Weihrich, Augsburg University, Germany Volker Wittke University of Göttingen, Germany

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