Die Anwendbarkeit des Konsumentenverhaltens auf organisationale Kaufentscheidungen
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Studienarbeit aus dem Jahr 2004 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,0, Carl von Ossietzky Universität Oldenburg (Absatz und Marketing), Veranstaltung: Beschaffungsmarketing, Sprache: Deutsch, Abstract: Die Konsumentenforschung ist ein Kernstück der Marketingwissenschaft geworden. Nach einer stürmischen Entwicklung in den 70er und 80er Jahren hat sie sich mit ihren Erkenntnissen über das Konsumentenverhalten zu einer eigenständigen wissenschaftlichen Disziplin entwickelt. In der Grundidee des Marketingkonzeptes versucht das Unternehmen, den Wünschen und Bedürfnissen seiner Zielkunden entgegenzukommen und diese zu befriedigen. Voraussetzung dafür ist aber, dass das Marketing des Unternehmens die Kunden auch kennt; dafür müssen die Wünsche, Wahrnehmungen und Verhaltensweisen der Zielkunden genauestens studiert werden. Aus den gewonnenen Erkenntnissen können dann Hinweise und Handlungsempfehlungen für alle Elemente des Marketing-Mix abgeleitet werden. Um die Dynamik des Kaufverhaltens zu erklären, existieren einige Grundkonzepte und Modelle, die entsprechende Verhaltensweisen aufdecken und daran anknüpfend Handlungsempfehlungen aufzeigen können. In der Praxis existieren allerdings neben den Konsumgütermärkten auch die Investitionsgütermärkte, in denen nicht der einzelne Letztkonsument mit seinen individuellen Präferenzen entscheidet, sondern professionelle Einkäufer in einem Kollektiv agieren. Es stellt sich hierbei die Frage, ob und in wieweit die Konzepte und Modelle des Konsumentenverhaltens auch hier ihre Anwendung finden können. Eine Untersuchung des Spiegel-Verlages aus dem Jahr 1982 zeigte auf, dass an mehr als 85 % der industriellen Kaufentscheidungen in der Bundesrepublik Deutschland zwei und mehr Personen beteiligt sind. Diese Tatsache macht es notwendig, das organisationale Beschaffungsverhalten im Hinblick auf die Erkenntnisse aus der Konsumentenverhaltensforschung zu analysieren.
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