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Earn Their Loyalty: Treating Customers and Employees Like People by Robert Brown

Earn Their Loyalty: Treating Customers and Employees Like People

by Robert Brown
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Book cover type: Paperback
  • ISBN13: 9781453810187
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Publication Date:
  • Pages: 214
  • Original Price: USD 15.95
  • Language: English
  • Edition: N/A
  • Item Weight: 277 grams
  • BISAC Subject(s): Customer Relations

CREATING LOYAL CUSTOMERS & ENGAGED ENPLOYEES.

It's the dual challenge of every business. You can mandate it, standardize it, and develop policies and procedures, but it will be a constant struggle. Instead, inspire your employees who will then delight your customers.

Learn tools and concepts such as the 4Cs of Service, how to hire the right people and the underutilized benefit of personal mission statements. Join businessman George Corbett in Scotland as he visits consultant Angus McTavish. Through a delightful and entertaining story, learn what doesn't work and why, and what does work and why. Transform your business into a super service paradise.

Author Robert Brown, PhD, has been a business human factors consultant for almost fifty years and has written business books on leadership, Lean Thinking, and change management.

Bob Brown has been an independent performance consultant for over thirty-five years. He has also been a manager in small and large organizations, including overseeing service quality departments. Bob has taught at undergraduate and graduate levels and worked with individuals, teams (including Olympic and professional athletic teams) and businesses to enhance performance.

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