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Erlebnisorientierung im Online-Handel: Gestaltungselemente und Wirkungen by Klee, Christian

Erlebnisorientierung im Online-Handel: Gestaltungselemente und Wirkungen

by Christian Klee
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Book cover type: Paperback
  • ISBN13: 9783956843365
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Bachelor + Master Publishing
  • Publisher Imprint: Bachelor + Master Publishing
  • Publication Date:
  • Pages: 44
  • Original Price: GBP 26.99
  • Language: German
  • Edition: N/A
  • Item Weight: 64 grams
  • BISAC Subject(s): Marketing / General

In den letzten Jahren haben sich einige Angebotsformen im Online-Handel herausgebildet. Neben verschiedenen Preisformaten oder Community-basierten Typen hat sich auch der erlebnisorientierte Shop herauskristallisiert. Der Fokus liegt an dieser Stelle auf der Schaffung eines kundenorientierten Kauferlebnisses. Dabei kommt der emotionalen Ansprache und dem damit verbundenen Unterhaltungsgrad eine besondere Bedeutung zu. Die Erlebnisorientierung ermöglicht eine dauerhafte Positionierung im Markt, die neben einer ansprechenden Gestaltung des Ladendesigns als auch von einer treffenden Produktpräsentation abhängt. Langfristig wird auf Wertetrends des Verbrauchers eingegangen, um gezielt angenehme Eindrücke hervorzurufen. Der Unterschied des stationären Handels im Vergleich zum Internethandel liegt zum einen in der physischen Verfügbarkeit der Produkte als auch in der prinzipiellen Einschränkung des Internets auf die visuelle und die auditive Wahrnehmung des Kunden. Die Arbeit befasst sich grundlegend mit folgenden Fragestellungen: Wie wird Erlebnisorientierung im stationären Handel bzw. im Internet definiert? Welche Gestaltungselemente können, um Kauferlebnisse zu schaffen, aus dem stationären Handel auf den Online-Handel übertragen werden? Welche Grö en und damit verbundene Wechselwirkungen werden auf der Kunden- und Händlerseite beeinflusst bzw. hervorgerufen?

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