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Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen!

by Rose D. Sloat
Save 12% Save 12%
Current price ₹1,289.00
Original price ₹1,466.00
Original price ₹1,466.00
Original price ₹1,466.00
(-12%)
₹1,289.00
Current price ₹1,289.00

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Book cover type: Paperback
  • ISBN13: 9780874256147
  • Binding: Paperback
  • Subject: N/A
  • Publisher: HRD Press
  • Publisher Imprint: HRD Press
  • Publication Date:
  • Pages: 126
  • Original Price: USD 14.95
  • Language: English
  • Edition: N/A
  • Item Weight: 127 grams
  • BISAC Subject(s): Customer Relations

Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

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