Great Customer Service on the Telephone

Name: Great Customer Service on the Telephone
Brand: Amacom
SKU: 9780814477953
Price: 694.0 INR
Availability: InStock

by Kristin L. Anderson

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ISBN13: 9780814477953
Binding: Paperback
Subject: N/A
Publisher: Amacom
Publisher Imprint: Amacom
Publication Date: November 26, 1992
Pages: 96
Original Price: GBP 6.99
Language: English
Edition: N/A
Item Weight: 205 grams
BISAC Subject(s): Customer Relations

About The Book

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

handle irate customers
end those "endless" calls
take meaningful messages
handle conference calls and transfer calls
screen calls and ask focused questions
use the phone during emergencies
improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.

About The Author

Anderson, Kristin: -

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

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