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Guía Rápida de Servicio al Cliente by Vela, Giancarlo Hernandez

Guía Rápida de Servicio al Cliente

by Giancarlo Hernandez Vela
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Book cover type: Paperback
  • ISBN13: 9798215375655
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Giancarlo Hernandez Vela
  • Publisher Imprint: Giancarlo Hernandez Vela
  • Publication Date:
  • Pages: 100
  • Original Price: GBP 7.49
  • Language: Spanish
  • Edition: N/A
  • Item Weight: 137 grams
  • BISAC Subject(s): Customer Relations

La obra en cuestión explora de manera detallada la importancia del servicio al cliente en cualquier negocio, especialmente en el contexto actual, en el que los clientes tienen acceso a más información y opciones que nunca antes.

El autor destaca la necesidad de una atención personalizada y la utilización de la tecnología para mejorar la eficiencia del servicio al cliente, pero también advierte sobre los peligros de una automatización mal implementada que puede resultar en una experiencia impersonal y frustrante para los clientes.

Además, el autor enfatiza la importancia de la empatía, la transparencia y la rapidez en la atención al cliente, especialmente en momentos de crisis. En resumen, esta obra es una reflexión profunda y detallada sobre la importancia del servicio al cliente para el éxito y la supervivencia de cualquier empresa en la era digital.

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