Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten the time required to convert accounts receivable into cash as well as their 'on the job learning curve' . Read and learn all about getting paid on time and keeping good customer relationships from people who have already been there.
- - Many practical tips and examples
- - Learn to better manage and control your own cash flow
- - Deal with excuses in a customer friendly and effective way
- - Take the lead and get paid....on time!
This edition is part of an international series. If you are about to do business in Belgium or considering doing business in Belgium (on open account terms), then Happy Customers Faster Cash Belgium edition is an excellent start.
"The authors have put together an excellent resource for the modern credit & collection manager. The clever and succinct images and graphs alone are worth your investment of time and money - all the rest, and it is considerable, is a bonus!"
Tim Paulsen, Author of "Paid in Full", Managing Director International Centre for Professional Collections / T.R. Paulsen & Associates, Canada
"The book is something I would gladly give out as a gift to my clients; it is an excellent learning manual for their team and serves as a "refresher" to the seasoned professional. The book covers areas in great detail where it helps the novice with fundamental skills that allows them to grow in their profession."
Lou Figueroa CCC, President, Credit Decisions International, USA
"This book serves as an excellent resource for enterprises newly, or potentially interested in growing with sustainable margin and profit. For associates and professionals expanding or changing careers, Happy Customers, Faster Cash offers an outside-of-the box treatment of the key areas of importance to the success of any credit and collection organization, regardless of enterprise size. In a concise manner, the reader is introduced to credit analysis techniques, invoice conversion process and practices, the fundamentals of process flow analysis, customer portfolio management and as well, various negotiation and problem resolution solutions, all invaluable to the team spirit required for the highest level of enterprise success. Challenges addressed are real-world oriented and deliver recommendations that contribute to the profitable expansion strategies of any enterprise. It is both readable and digestible for any person interested in any of the topics discussed. Fine work!"
Patrick O. Connelly Phd, Founder and CEO Tao Institute for Credit and Risk Management, Clearwater, Florida
Ludo Theunissen Ludo Theunissen is president of the 'Instituut voor Kredietmanagement', the Belgian association of credit managers. He is also vice president of FECMA - Federation of European Credit Management Associations. He graduated in engineering at Ghent University and also has a degree in management from the Vlerick Business School. He has worked in corporate finance and financial modelling in Belgium and abroad and as a researcher on credit management at the Vlerick School. Ludo is a visiting professor at Ghent University. Ludo has vast experience as a researcher, author, teacher and speaker on corporate finance, with specific emphasis on credit risk and credit management. Contact: Ludo.theunissen@ivkm.be or Ludo.theunissen@themasoft.be
Marcel Wiedenbrugge
Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe. Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. He develops, organizes and conducts workshops, trainings and seminars. He frequently writes articles and is the author of several books. www.wcmconsult.com marcel.wiedenbrugge@wcmconsult.com
Cliff Wynn
Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has also worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. He has built up a considerable knowledge of running a training business plus has 'hands on' experience of telephone and doorstep collections, compliance, consumer credit licence applications and tracing. During his career Cliff has worked with many large organizations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association. www.rkbusinesstraining.co.uk cliff@rkbusinesstraining.co.uk
