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Hugging a Porcupine: Reframing Customer Service by Fran Murphy

Hugging a Porcupine: Reframing Customer Service

by Fran Murphy
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Book cover type: Paperback
  • ISBN13: 9798373186513
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Independently Published
  • Publisher Imprint: Independently Published
  • Publication Date:
  • Pages: 290
  • Original Price: USD 15.0
  • Language: English
  • Edition: N/A
  • Item Weight: 427 grams
  • BISAC Subject(s): Customer Relations

Customers can be challenging. Yet, outstanding customer service creates the magic of business and often personal success. Sid and Fran have detailed a very practical volume. Readers learn how to embrace all customers, difficult and otherwise. A common byproduct is that people using these techniques will actually have more fun at work. Rich with examples, the book engages the reader in difficult puzzles where customers are too often lost, The authors reframe these enigmas with a twist that not only creates avid repeat customers but brings a smile to the service provider. The book is designed to be a handy toolbox for front-line workers and can serve as a basis for training exercises for managers of
workers in regular contact with customers.

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