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Insiders Know-How: Customer Service by Kizzi Nkwocha

Insiders Know-How: Customer Service

by Kizzi Nkwocha
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Book cover type: Paperback
  • ISBN13: 9781477518571
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Publication Date:
  • Pages: 120
  • Original Price: USD 36.0
  • Language: English
  • Edition: N/A
  • Item Weight: 295 grams
  • BISAC Subject(s): Customer Relations

The essential guide for all customer service professionals. Written by industry thought-leaders from all over the world, this valuable resource delivers a comprehensive blueprint for any organization wishing to excel in customer services. Filled with pages of practical jargon-free advice, Insiders Know-How: Customer Service redefines customer service and sets a new benchmark for the industry. This book is sponsored by The SME Shop at www.thesmeshop.com

Nigerian-born married father Kizzi Nkwocha lived in Cyprus for five years where he wrote Heavens Fire, his first novel. He has since produced SocMed: Social Media For Business and the PR master class book, How To Run A Successful PR Consultancy. He made his mark in the UK initially working for 12 years as a newspaper and magazine journalist, and at the age of 21 became the youngest newspaper editor for the Recorder Group. He subsequently worked as the programming editor for Emap's Broadcast magazine, acted as guest editor for the international celebrity magazine, Society, and finished his journalistic career as a News International reporter. Now a widely respected and successful media consultant and public relations specialist, Nkwocha has represented a diverse range of clients including the King of Uganda, mistresses of President Clinton, Pakistani cricket captain Wasim Akram, campaign group Jubilee 2000, Dragons Den businessman, Levi Roots, world record teenage sailor, Michael Perham and the Vass Foundation, an international charitable organisation that focuses on alleviating the problems of AIDS and malaria in the Third World. He was voted one of the hundred most influential black people in the UK. Nkwocha has also become a well-known face in both radio and television, having been the focus of a Channel 4 documentary on publicity and having hosted his own talk show, London Line, on Sky, interviewing such names as Lennox Lewis and Muhammad Ali. He has also co-presented a weekly current affairs programme in Spain on Radio Onda Cero International and both radio and TV shows in Cyprus

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