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Instrumente zur Kundenbindung im Internet by Sorokina, Natalia

Instrumente zur Kundenbindung im Internet

by Natalia Sorokina
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Book cover type: Paperback
  • ISBN13: 9783638775106
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 68
  • Original Price: USD 26.9
  • Language: German
  • Edition: N/A
  • Item Weight: 100 grams
  • BISAC Subject(s): Marketing / General

Studienarbeit aus dem Jahr 2007 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,7, Universität Hamburg, Sprache: Deutsch, Abstract: Viele Konsumenten nutzen das Internet in ihrer Orientierungs- und Entscheidungsphase vor einem Einkauf. Sie recherchieren online nach verfügbaren Angeboten, stellen Preisvergleiche zwischen Herstellern an oder informieren sich über Produktinnovationen. Das Internet in Deutschland hatte bereits im dritten Quartal 2006 eine Reichweite von 58 Prozent oder 37,76 Mio. Menschen. Das Potenzial der Online Geschäfte wächst enorm, dadurch aber auch die Konkurrenz auf den Online-Märkten. Für einen Onlineshop ist es deshalb essentiell, sich von anderen zu differenzieren, eine hohe Kundenzufriedenheit zu erreichen und langfristige Kundenbeziehungen aufzubauen, die mit anschlie ender Kundenbindung einhergehen. Ziel dieser Arbeit ist es, die Instrumente zur Kundenbindung im Internet vorzustellen und ihre Relevanz sowie Auswirkungen im Kontext elektronischer Geschäftsbeziehungen zu analysieren.

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