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Making Customer Satisfaction Happen

by R. M. McNealy
Save 17% Save 17%
Current price ₹11,220.00
Original price ₹13,464.00
Original price ₹13,464.00
Original price ₹13,464.00
(-17%)
₹11,220.00
Current price ₹11,220.00

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Book cover type: Paperback
  • ISBN13: 9780412786303
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Publication Date:
  • Pages: 192
  • Original Price: USD 109.99
  • Language: English
  • Edition: 1994
  • Item Weight: 304 grams
  • BISAC Subject(s): Customer Relations

This book provides the focus for an organisation's Total Quality Management process; the achievement of world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

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