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Quick Guide to Customer Service by Vela, Giancarlo Hernandez

Quick Guide to Customer Service

by Giancarlo Hernandez Vela
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Book cover type: Paperback
  • ISBN13: 9798215170205
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Giancarlo Hernandez Vela
  • Publisher Imprint: Giancarlo Hernandez Vela
  • Publication Date:
  • Pages: 92
  • Original Price: GBP 5.49
  • Language: English
  • Edition: N/A
  • Item Weight: 127 grams
  • BISAC Subject(s): Customer Relations

The work in question explores in detail the importance of customer service in any business, especially in the current context where customers have access to more information and options than ever before.

The author highlights the need for personalized attention and the use of technology to improve the efficiency of customer service, but also warns of the dangers of poorly implemented automation that can result in an impersonal and frustrating experience for customers.

Additionally, the author emphasizes the importance of empathy, transparency, and speed in customer service, especially in times of crisis. In summary, this work is a profound and detailed reflection on the importance of customer service for the success and survival of any company in the digital era.

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