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Sincroservicio: La conexión en el Servicio al Cliente by Betancourt, José R.

Sincroservicio: La conexión en el Servicio al Cliente

by José R. Betancourt
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Book cover type: Paperback
  • ISBN13: 9781502708281
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Publication Date:
  • Pages: 186
  • Original Price: USD 19.99
  • Language: Spanish
  • Edition: N/A
  • Item Weight: 254 grams
  • BISAC Subject(s): Customer Relations

En este libro, el lector podrá encontrar algunas herramientas novedosas para lograr mejoras extraordinarias en uno de los procesos más importantes para las empresas de hoy: el proceso de servicio. Con ellas podremos establecer una verdadera conexión con el cliente y generar una profunda diferenciación de su negocio, con el nivel de servicio que, sabemos, se puede obtener cuando la organización establece procesos empáticos con el cliente y no abordando modelos de servicio preestablecidos que no tienen una verdadera conexión con la realidad de cada negocio.

José Betancourt es venezolano, Licenciado en Matemáticas, egresado de la Universidad Simón Bolívar en 1976. En 1979 concluyó una Maestría de Investigación de Operaciones en la Universidad Central de Venezuela. Desde 1976 comenzó en funciones de docencia a nivel universitario, las que ha desarrollado en paralelo con otras ocupaciones, durante la mayor parte de su carrera. Ha sido profesor de la Universidad de Oriente, Universidad Central de Venezuela, Instituto Universitario Politécnico de Guayana, Instituto Universitario Politécnico de las Fuerzas Armadas, Universidad Nacional Abierta, Colegio Universitario Francisco de Miranda, Colegio Universitario de Los Teques Cecilio Acosta, Universidad de las Fuerzas Armadas (UNEFA), Universidad Bicentenaria de Aragua y Universidad de Margarita. Es Profesor y creador del Postgrado en Gerencia de Servicios de la Universidad de Margarita (UNIMAR). Trabajó durante más de 12 años en la industria petrolera, en las áreas de automatización de laboratorios, informática, planificación y recursos humanos. Ha sido tutor de innumerables tesis a nivel de Pre y Postgrado, en las áreas de informática y sistemas, investigación de operaciones, organización y sistemas, gerencia ambiental, recursos humanos y gerencia de servicio. Desde 1991, ha trabajado como: Consultor del Grupo T.G. Red (Presidente). Director Académico de Altamira Consulting C.A. (ACCA), Presidente de FUNDASISTEMA, Director Académico de APUNTENE (Asociación de profesionales universitarios para la aplicación de nuevas tecnologías educativas del Estado Nueva Esparta). Actualmente es Presidente de la Asociación Civil LA RUTA DEL APRENDIZAJE que desarrolla programas de capacitación y adiestramiento avalados por la Universidad de Margarita. Como consultor ha ofrecido sus servicios en innumerables empresas de diferentes sectores y lugares del país. Desde 1990, se ha desempeñado como facilitador de procesos humanos en gestión estratégica, calidad de servicio, desarrollo personal, autoestima, aprendizaje organizacional y modelos mentales, formación de equipos de trabajo, efectividad personal, efectividad interpersonal, efectividad organizacional, comunicación efectiva y programas de liderazgo.

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