The Dark Side of Emotional Labour

Name: The Dark Side of Emotional Labour
Brand: Taylor & Francis
SKU: 9780415829045
Price: 14551.0 INR
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by Jenna Ward

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ISBN13: 9780415829045
Binding: Hardcover
Subject: N/A
Publisher: Taylor & Francis
Publisher Imprint: Routledge
Publication Date: October 15, 2015
Pages: 160
Original Price: GBP 171.99
Language: English
Edition: N/A
Item Weight: 386 grams
BISAC Subject(s): Industrial & Organizational Psychology, Business Ethics, and Customer Relations

About The Book

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.

Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor's receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side.

Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

About The Author

Jenna Ward is Senior Lecturer in Organisational Behaviour at DeMontford University, UK.

Robert McMurray is Senior Lecturer in Management at Durham University, UK

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