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The Nine Golden Rules for CX Success by Ph. D. Mohamed Latib

The Nine Golden Rules for CX Success

by Ph. D. Mohamed Latib
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Book cover type: Paperback
  • ISBN13: 9798295628948
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Mohamed Latib, Ph.D
  • Publisher Imprint: Mohamed Latib, Ph.D
  • Publication Date:
  • Pages: 42
  • Original Price: USD 12.99
  • Language: English
  • Edition: N/A
  • Item Weight: 155 grams
  • BISAC Subject(s): Customer Relations

This book is grounded in the Customer Experience Professionals Association (CXPA) framework and addresses the core questions CX practitioners face across its domains. It explores how to design experiences that endure (Customer Understanding & Experience Design), how to align strategy, culture, governance, and metrics to consistently deliver on the brand promise (CX Strategy, Culture & Accountability, Metrics & Measurement), and how to mobilize people, processes, and creative capabilities to drive innovation and sustainable growth (Organizational Adoption & Enablement).

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