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AI-Powered Customer Experience Platforms: A Leader's Guide to Revolutionizing CX

Siranjeevi Dheenadhayalan

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Current price ₹1,744
Original price ₹1,960
Original price ₹1,960
Original price ₹1,960
(-11%)
₹1,744
Current price ₹1,744

• Author(s): Siranjeevi Dheenadhayalan • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Marketing - GeneralIn an era where consumer expectations are constantly evolving, the integration of artificial inte...

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Kundenorientierung: Grundlagen, Modelle Und Best Practices Für Eine Erfolgreiche Transformation

Jörg Staudacher

Paperback

Current price ₹2,745
Original price ₹4,223
Original price ₹4,223
Original price ₹4,223
(-35%)
₹2,745
Current price ₹2,745

• Author(s): Jörg Staudacher • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDieses Buch definiert verbindlich den Begriff Kundenorientierung, vermittelt die Grundlagen der kundenorientierten Unternehm...

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Frosted with Care: Sweet tips for creating unforgettable customer experiences

Cailean Gysler

Paperback

Current price ₹1,203
Original price ₹1,274
Original price ₹1,274
Original price ₹1,274
(-6%)
₹1,203
Current price ₹1,203

• Author(s): Cailean Gysler • Publisher: Front Line Book Publishing Inc. • Publisher Imprint: Front Line Book Publishing Inc. • BISAC: Customer RelationsFrosted with Care reveals the sweet secrets behind building a thriving business. Written by C...

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Konzeption einer Kundenzufriedenheitsanalyse am Beispiel des Kunden VW/Audi

André Geinitz

Paperback

Current price ₹6,590
Original price ₹7,527
Original price ₹7,527
Original price ₹7,527
(-12%)
₹6,590
Current price ₹6,590

• Author(s): André Geinitz • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: GeneralInhaltsangabe: Einleitung: Aufgrund der sich weiter verändernden Wirtschaftslage und des stetig ansteigenden Wettbewerbsdruck wird es für Unternehmen...

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Customer Success Mastery: 50 Strategies to Retain Customers, Drive Revenue, and Ignite Business Growth.

Jeffrey Ray Rogers

Paperback

Current price ₹1,371
Original price ₹1,481
Original price ₹1,481
Original price ₹1,481
(-7%)
₹1,371
Current price ₹1,371

• Author(s): Jeffrey Ray Rogers • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsJump-start your customer success journey with "The Customer Success Handbook," your go-to guide for maste...

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Hearing the Voice of the Customer

Bill Inmon

Paperback

Current price ₹1,737
Original price ₹2,446
Original price ₹2,446
Original price ₹2,446
(-29%)
₹1,737
Current price ₹1,737

• Author(s): Bill Inmon • Publisher: Technics Publications • Publisher Imprint: Technics Publications • BISAC: Consumer Behavior - GeneralIncrease the awareness of your customer's behavior to survive and excel within your industry.One hundred yea...

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The Science of Consumer Behaviour: Tools and Techniques for Marketers

Geetanjali Bendale, Deepak Motwani

Paperback

₹747
Original price ₹995
Original price ₹995
Original price ₹995
(-25%)
₹747
Current price ₹747

• Author(s): Geetanjali Bendale | Deepak Motwani • Publisher: Atlantic • Publisher Imprint: Atlantic • Subject: Business ManagementThe Science of Consumer Behaviour: Tools and Techniques for Marketers offers an in-depth exploration of the key fac...

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Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management

Gordon S. Linoff

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Current price ₹4,542
Original price ₹4,934
Original price ₹4,934
Original price ₹4,934
(-8%)
₹4,542
Current price ₹4,542

• Author(s): Gordon S. Linoff • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Data Science - Data AnalyticsThe leading introductory book on data mining, fully updated and revised! When Berry and Linoff wrote the first edition of Data Mini...

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Contracting in the New Economy: Using Relational Contracts to Boost Trust and Collaboration in Strategic Business Relationships

David Frydlinger

Paperback

Current price ₹2,203
Original price ₹3,389
Original price ₹3,389
Original price ₹3,389
(-35%)
₹2,203
Current price ₹2,203

• Author(s): David Frydlinger • Publisher: Macmillan • Publisher Imprint: Palgr Mac • Subject: Business Management • BISAC: Production & Operations ManagementFrom the Back CoverToday's business environment is constantly evolving, filled with ...

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Patient Relationship Management

Betül Celem

Paperback

Current price ₹2,255
Original price ₹2,637
Original price ₹2,637
Original price ₹2,637
(-14%)
₹2,255
Current price ₹2,255

• Author(s): Betül Celem • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2007 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,3, Universit� de Fribourg - Univer...

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The Authority Guide to Trusted Selling: Building stronger, deeper and more profitable relationships with your customers to create lifetime loyalty

Paul Avins

Paperback

Current price ₹1,205
Original price ₹1,274
Original price ₹1,274
Original price ₹1,274
(-5%)
₹1,205
Current price ₹1,205

• Author(s): Paul Avins • Publisher: Sra Books • Publisher Imprint: Sra Books • BISAC: Sales & Selling - ManagementIn today's volatile world sales professionals must know how to build trust in their company, their products and ultimately them...

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Customer Loyalty in Third Party Logistics Relationships: Findings from Studies in Germany and the USA

David L. Cahill

Paperback

Current price ₹7,345
Original price ₹11,299
Original price ₹11,299
Original price ₹11,299
(-35%)
₹7,345
Current price ₹7,345

• Author(s): David L. Cahill • Publisher: Springer • Publisher Imprint: Physica-Verlag • BISAC: Production & Operations ManagementFrom the Back CoverChallenged by increasing competition and globalization, third party logistics service provide...

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Das Internet als Instrument zur Steigerung der Kundenzufriedenheit

Ingo Rabenberg

Paperback

Current price ₹6,413
Original price ₹7,325
Original price ₹7,325
Original price ₹7,325
(-12%)
₹6,413
Current price ₹6,413

• Author(s): Ingo Rabenberg • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Media StudiesInhaltsangabe: Einleitung: Um sich im Wettbewerb gegenüber der Konkurrenz zu behaupten, fokussieren viele Unternehmen ihre Strategie auf den K...

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The Voice of the Customer for Product Development, 4th Edition: Your illustrated guide to obtaining, prioritizing and using customer requirements and

Jean-Claude Balland

Paperback

Current price ₹5,322
Original price ₹5,876
Original price ₹5,876
Original price ₹5,876
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₹5,322
Current price ₹5,322

• Author(s): Jean-Claude Balland • Publisher: Rapidinnovation, LLC • Publisher Imprint: Rapidinnovation, LLC • BISAC: Marketing - GeneralA step-by-step guide for technology professionals who wish to create differentiated value and achieve gross m...

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Interessenvertretung im Zeichen von Restrukturierung und Internationalisierung: Das Beispiel Volkswagen

Matthias Bollermann

Paperback

Current price ₹9,850
Original price ₹11,246
Original price ₹11,246
Original price ₹11,246
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₹9,850
Current price ₹9,850

• Author(s): Matthias Bollermann • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Sociology - GeneralInhaltsangabe: Einleitung: Innerhalb des deutschen Institutionensystems industrieller Beziehungen konnten Betriebsräte, gewerkschaf...

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Chain Reactions: How to Create Massive Customer Loyalty and Profits Using Customer Experience Management

John Weisenberger

Paperback

Current price ₹1,239
Original price ₹1,368
Original price ₹1,368
Original price ₹1,368
(-9%)
₹1,239
Current price ₹1,239

• Author(s): John Weisenberger • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Small Business - GeneralAll businesses sell just one thing: Reactions. The reactions...

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Employment Relations and Ethnic Minority Enterprise: An Ethnography of Chinese Restaurants in the UK

Xisi Li

Paperback

Current price ₹2,036
Original price ₹3,131
Original price ₹3,131
Original price ₹3,131
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₹2,036
Current price ₹2,036

• Author(s): Xisi Li • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Human Resources & Personnel ManagementThis book is the first piece of extensive research in studying employment relations in ethnic Chinese small b...

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Remember Me...I Am the Customer!: A Customer Service Tool

Ruby L. Radford

Paperback

Current price ₹1,506
Original price ₹1,519
Original price ₹1,519
Original price ₹1,519
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₹1,506
Current price ₹1,506

• Author(s): Ruby L. Radford • Publisher: Authorhouse • Publisher Imprint: Authorhouse • BISAC: Customer Relations

Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines

Adam Toporek

Paperback

Current price ₹1,374
Original price ₹1,517
Original price ₹1,517
Original price ₹1,517
(-9%)
₹1,374
Current price ₹1,374

• Author(s): Adam Toporek • Publisher: Amacom • Publisher Imprint: Amacom • BISAC: Customer RelationsFrom the Back Cover"In Be Your Customer's Hero, Adam Toporek tackles not just the theory of customer service strategy, but the day-to-day actions...

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We Are Buyers. You Are Sellers. You're Busted.

Dick Lee

Paperback

Current price ₹2,640
Original price ₹3,006
Original price ₹3,006
Original price ₹3,006
(-12%)
₹2,640
Current price ₹2,640

• Author(s): Dick Lee • Publisher: Lulu Publishing Services • Publisher Imprint: Lulu Publishing Services • BISAC: GeneralLee's often humorous but sometimes sad documentation of the long-term erosion of buyer-seller relations is a "must read" for...

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Improving Healthcare & Retail Customer Experiences

Theresa M. Gargano-Adamski

Paperback

Current price ₹887
Original price ₹980
Original price ₹980
Original price ₹980
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₹887
Current price ₹887

• Author(s): Theresa M. Gargano-Adamski • Publisher: Theresa M. Gargano-Adamski • Publisher Imprint: Theresa M. Gargano-Adamski • BISAC: GeneralWhen customers are disappointed with a product or service at any touchpoint along their journey, they ...

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Subjectivity and Truth: Lectures at the Collège de France, 1980-1981

Michel Foucault

Paperback

Current price ₹1,831
Original price ₹2,548
Original price ₹2,548
Original price ₹2,548
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₹1,831
Current price ₹1,831

• Author(s): Michel Foucault • Publisher: Picador USA • Publisher Imprint: Picador USA • BISAC: Ethics & Moral Philosophy"Foucault must be reckoned with." --The New York Times Book Review Praise for Foucault's Lectures at the Collège de Fran...

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Atencion Estrategica al Cliente: Cómo gestionar la experiencia del cliente para aumentar el boca a boca positivo, desarrollar la lealtad y maximizar l

John Goodman

Paperback

Current price ₹3,075
Original price ₹3,430
Original price ₹3,430
Original price ₹3,430
(-10%)
₹3,075
Current price ₹3,075

• Author(s): John Goodman • Publisher: Unitexto • Publisher Imprint: Unitexto • BISAC: Customer RelationsEn Atención estratégica al cliente, John Goodman propone un nuevo concepto para atender al cliente y demuestra como las empresas líderes lo u...

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Customer Empathy: A radical intervention in customer experience management and design

Alex Allwood

Paperback

Current price ₹1,733
Original price ₹2,450
Original price ₹2,450
Original price ₹2,450
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₹1,733
Current price ₹1,733

• Author(s): Alex Allwood • Publisher: All Work Together Pty Ltd • Publisher Imprint: All Work Together Pty Ltd • BISAC: Customer RelationsStart leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Gl...

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The Customer Experience Blueprint: Profit Through Experience

Simi Goyal

Paperback

Current price ₹1,122
Original price ₹1,264
Original price ₹1,264
Original price ₹1,264
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₹1,122
Current price ₹1,122

• Author(s): Simi Goyal • Publisher: Notion Press • Publisher Imprint: Notion Press • BISAC: Customer RelationsCustomer Experience is the new buzzword of marketing. While the various facets of Customer Experience. It argues if it is a cost or an ...

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Happy Customers Faster Cash Hong Kong edition: A guide to effective communication in financial Customer Relationship Management

Alexander Lo

Paperback

Current price ₹1,746
Original price ₹1,956
Original price ₹1,956
Original price ₹1,956
(-11%)
₹1,746
Current price ₹1,746

• Author(s): Alexander Lo • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer Relations Do you struggle with customers who pay late? Are you afraid to lose cu...

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Expanding CustomerService as a Profit Center: Striving for Excellenceand Competitive Advantage

Rob Reider

Paperback

Current price ₹1,544
Original price ₹2,156
Original price ₹2,156
Original price ₹2,156
(-28%)
₹1,544
Current price ₹1,544

• Author(s): Rob Reider • Publisher: Business Expert Press • Publisher Imprint: Business Expert Press • BISAC: Customer RelationsStriving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business...

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When Digital Becomes Human: The Transformation of Customer Relationships

Steven Van Belleghem

Paperback

Current price ₹3,801
Original price ₹3,822
Original price ₹3,822
Original price ₹3,822
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₹3,801
Current price ₹3,801

• Author(s): Steven Van Belleghem • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsWINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amoun...

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Möglichkeiten und Grenzen des Customer Relationship Managements in Krankenhäusern

Katharina Möbius

Paperback

Current price ₹5,692
Original price ₹6,655
Original price ₹6,655
Original price ₹6,655
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₹5,692
Current price ₹5,692

• Author(s): Katharina Möbius • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralDiplomarbeit aus dem Jahr 2007 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,7, Hochschule f�r Technik und W...

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The G.R.E.A.T. Retention Book

Vladislav Dobrokhotov

Paperback

Current price ₹1,394
Original price ₹1,470
Original price ₹1,470
Original price ₹1,470
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₹1,394
Current price ₹1,394

• Author(s): Vladislav Dobrokhotov • Publisher: Aftersales Marketing Press • Publisher Imprint: Aftersales Marketing Press • BISAC: Marketing - GeneralThe G.R.E.A.T. Retention Method(TM) is a behavioural framework that enables organisations to de...

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Die Anforderungen an das moderne Relationshipmanagement zum Einsatz in der Call Center Branche

Elisabeth Schmid

Paperback

Current price ₹3,317
Original price ₹3,871
Original price ₹3,871
Original price ₹3,871
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₹3,317
Current price ₹3,317

• Author(s): Elisabeth Schmid • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2005 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 2, Wirtschaftsuniversität Wien,...

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Customer Profit Hacking: Roadmap for putting the bottom line on top

Marcel Wiedenbrugge

Paperback

Current price ₹2,161
Original price ₹2,446
Original price ₹2,446
Original price ₹2,446
(-12%)
₹2,161
Current price ₹2,161

• Author(s): Marcel Wiedenbrugge • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Decision Making & Problem SolvingFor every company, profitability is critical ...

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Opera House Acoustics Based on Subjective Preference Theory

Yoichi Ando

Paperback

Current price ₹7,345
Original price ₹11,299
Original price ₹11,299
Original price ₹11,299
(-35%)
₹7,345
Current price ₹7,345

• Author(s): Yoichi Ando • Publisher: Springer • Publisher Imprint: Springer • BISAC: Acoustics & SoundFrom the Back CoverThis book focuses on opera house acoustics based on subjective preference theory; it targets researchers in acoustics an...

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The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional

Cate Schreck

Paperback

Current price ₹1,746
Original price ₹2,271
Original price ₹2,271
Original price ₹2,271
(-23%)
₹1,746
Current price ₹1,746

• Author(s): Cate Schreck • Publisher: Lightbulb Training Solutions • Publisher Imprint: Lightbulb Training Solutions • BISAC: Customer Relations Every business has customers, and employers are seeking to hire, retain and reward employees who ha...

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Kundenkompetenzen ALS Determinanten Der Kundenbindung: Eine Empirische Kausalanalyse Am Beispiel Der Tv-Versorgung Von Privatkunden

Markus Müller-Martini, Prof Dr Michael Hülsmann

Paperback

Current price ₹5,835
Original price ₹8,976
Original price ₹8,976
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(-35%)
₹5,835
Current price ₹5,835

• Author(s): Markus Müller-Martini | Prof Dr Michael Hülsmann • Publisher: Gabler Verlag • Publisher Imprint: Gabler Verlag • BISAC: Marketing - GeneralMarkus Müller-Martini erarbeitet ein zusammenhängendes System von 14 Einflussfaktoren der Kund...

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The Connected Salesperson: Restoring the boulangerie smile in the omnichannel era

Benoit Mahe

Paperback

Current price ₹1,829
Original price ₹2,039
Original price ₹2,039
Original price ₹2,039
(-10%)
₹1,829
Current price ₹1,829

• Author(s): Benoit Mahe • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Mentoring & CoachingThanks to new technologies, retail has entered in the omnichannel ...

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