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Products
I.T. in Crisis: A New Business Model
L. Paul Ouellette
Paperback
• Author(s): L. Paul Ouellette • Publisher: Authorhouse • Publisher Imprint: Authorhouse • BISAC: GeneralFor half a century at least, I.T. teams have focused on solving business problems through computer technology - and largely ignoring the huma...
View full detailsCustomer Relationship Management: A Global Perspective
Gerhard Raab
Paperback
• Author(s): Gerhard Raab • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Management - GeneralCustomer Relationship Management is the first book to explore the benefits to the firm of a globally integrated approach to th...
View full detailsBalancing Customer Expectations "The Truth Unveiled": "A guide uncovering the realities of managing customer relationships, balancing respect and boun
Jagadeesan Subramanian
Paperback
• Author(s): Jagadeesan Subramanian • Publisher: Notion Press • Publisher Imprint: Notion Press • BISAC: Professional Development"Balancing Customer Expectations - The Truth Unveiled" offers a refreshing perspective on customer relations, challen...
View full detailsRetail Customer Service Training: Six attitudes that bring out our best
Cary Jon Cavitt
Paperback
• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBecoming a customer service superstar takes the right attitude - Six...
View full detailsThe Abusive Customer: Breaking the Silence Around Customers' Aggressive Behavior
Ivaylo Yorgov
Paperback
• Author(s): Ivaylo Yorgov • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsBreaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression again...
View full detailsData Mining. Einsatzpotenziale zur Verbesserung des Customer-Relationship-Managements
Michael Schuster
Paperback
• Author(s): Michael Schuster • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Management - GeneralBachelorarbeit aus dem Jahr 2020 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 2,0, Hochschule Wismar, Sprach...
View full detailsHappy to Help: Lessons Learned Serving One Millions Customers
Jesse B. Good
Paperback
• Author(s): Jesse B. Good • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsAll organizations drive toward the goal of delivering the best possibl...
View full detailsKundenorientierung für Innovationsstrategien auf Konsumgütermärkten
Jana Wick
Paperback
• Author(s): Jana Wick • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Marketing - GeneralInhaltsangabe: Inhaltsverzeichnis: Inhaltsverzeichnis: 1.Einleitung 2.Zielsetzung und Aufbau der Arbeit I.Grundlagen und begriffliche Abgrenz...
View full detailsGeographical Collections Relating to Scotland Made by Walter Macfarlane; Volume 53
Walter MacFarlane
Paperback
• Author(s): Walter MacFarlane • Publisher: Legare Street Press • Publisher Imprint: Legare Street Press • BISAC: Customs & TraditionsThis work has been selected by scholars as being culturally important, and is part of the knowledge base of ...
View full detailsStick Like Glue: How to Create an Everlasting Bond with Your Customers So They Spend More, Stay Longer, and Refer More!
Jim Palmer
Paperback
• Author(s): Jim Palmer • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsCreate an Everlasting Bond with Your Customers so They Spend More, Stay L...
View full detailsLedger of Andrew Halyburton, Conservator of the Priviledges of the Scotch Nation in the Netherlands, 1492-1503, Together With the Book of Customs and
Andrew Halyburton
Paperback
• Author(s): Andrew Halyburton • Publisher: Legare Street Press • Publisher Imprint: Legare Street Press • BISAC: GeneralThis book is a fascinating historical document that provides insight into the economic and political ties between Scotland an...
View full details"almost customers" als Zielgruppe für das Interessentenmanagement
Katharina Geisreiter
Paperback
• Author(s): Katharina Geisreiter • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Marketing - GeneralInhaltsangabe: Problemstellung: In Praxis und Wissenschaft ist es unbestritten, dass die Neukundengewinnung etwa um das vier- bis ...
View full detailsImpacts of Customer Relationship Management on Development of Corporations
Martin A. Moser
Paperback
• Author(s): Martin A. Moser • Publisher: Springer • Publisher Imprint: Springer Gabler • BISAC: Management - GeneralFrom the Back CoverThe overall goal of this book is the identification of design features and prerequisites for a CRM-system, whi...
View full detailsSpeculation as a Mode of Production: Forms of Value Subjectivity in Art and Capital
Paperback
• Publisher: Haymarket Books • Publisher Imprint: Haymarket Books • BISAC: Political Ideologies - Communism, Post-Communism & SocialismAn essential and detailed theorisation of capital's drive to self-expansion and the role of speculation in...
View full detailsHelping Customers Win: Customer Success Insights
Piyush Agrawal
Paperback
• Author(s): Piyush Agrawal • Publisher: Windy City Publishers • Publisher Imprint: Windy City Publishers • BISAC: Customer RelationsWhat drives customer success?Technology, processes, or the people involved?Customer success as an orchestrated bu...
View full detailsCustomer loyalty in retail. Case study of Marks and Spencer
Katarzyna Szydlowska
Paperback
• Author(s): Katarzyna Szydlowska • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesBachelor Thesis from the year 2016 in the subject Communications - Public Relations, Advertising, Marketing, Social Media, g...
View full detailsFrom Traditional Customer Experience to Humans Signals Intelligence: How do you know a customer is leaving when Traditional Customer Success says ever
Jeroen Volk Ra Msc
Paperback
• Author(s): Jeroen Volk Ra Msc • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Marketing - GeneralFrom Traditional Customer Success to Human Signals IntelligenceHow do you know a customer is leaving whe...
View full detailsThe Art of Customer Service: Understanding the best techniques for customer service.
Patrick Sanchez
Paperback
• Author(s): Patrick Sanchez • Publisher: Palmetto Publishing • Publisher Imprint: Palmetto Publishing • BISAC: Customer RelationsUnleashing the Power of Positive Energy in Business: A Guide to Transforming Customer Service through Empathy, Respe...
View full detailsThe Customer Loyalty Solution
Arthur Middleton Hughes
Paperback
• Author(s): Arthur Middleton Hughes • Publisher: McGraw-Hill • Publisher Imprint: McGraw-Hill • BISAC: Customer RelationsFrom the Back CoverHow Today's Marketing Leaders Have Bypassed the "Experts" to Craft Effective, Inexpensive Customer Loyalt...
View full detailsRecreation Customer Service Superstars: Six attitudes that bring out our best
Cary Jon Cavitt
Paperback
• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBecoming a customer service superstar takes the right attitude - Six...
View full detailsAirline Customer Experience: Digitalization in Passenger Services
Pushan Kumar Dutta, Martin Ricciuti, Ismail Bogrekci
Paperback
• Author(s): Pushan Kumar Dutta | Martin Ricciuti | Ismail Bogrekci • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Aviation - CommercialAirline Customer Experience: Digitalization in Passenger Services aims to show how digitalizat...
View full detailsKundenbindung bei Millennials im Retail-Banking unter dem Einfluss der Digitalisierung: Eine empirische Analyse zur Entwicklung einer Handlungsempfehl
Hanna Fühner
Paperback
• Author(s): Hanna Fühner • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralBachelorarbeit aus dem Jahr 2019 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,7, Brand Academy Hamburg, Sprach...
View full detailsKundenorientierung: Grundlagen, Modelle Und Best Practices Für Eine Erfolgreiche Transformation
Jörg Staudacher
Paperback
• Author(s): Jörg Staudacher • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDieses Buch definiert verbindlich den Begriff Kundenorientierung, vermittelt die Grundlagen der kundenorientierten Unternehm...
View full detailsFrosted with Care: Sweet tips for creating unforgettable customer experiences
Cailean Gysler
Paperback
• Author(s): Cailean Gysler • Publisher: Front Line Book Publishing Inc. • Publisher Imprint: Front Line Book Publishing Inc. • BISAC: Customer RelationsFrosted with Care reveals the sweet secrets behind building a thriving business. Written by C...
View full detailsKonzeption einer Kundenzufriedenheitsanalyse am Beispiel des Kunden VW/Audi
André Geinitz
Paperback
• Author(s): André Geinitz • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: GeneralInhaltsangabe: Einleitung: Aufgrund der sich weiter verändernden Wirtschaftslage und des stetig ansteigenden Wettbewerbsdruck wird es für Unternehmen...
View full detailsCustomer Success Mastery: 50 Strategies to Retain Customers, Drive Revenue, and Ignite Business Growth.
Jeffrey Ray Rogers
Paperback
• Author(s): Jeffrey Ray Rogers • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsJump-start your customer success journey with "The Customer Success Handbook," your go-to guide for maste...
View full detailsHappy Customers Faster Cash: Turning debtors into customers who pay on time
Cliff Wynn
Paperback
• Author(s): Cliff Wynn • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsHappy Customers Faster Cash is for anyone who has to deal with the day to...
View full detailsAI-Powered Customer Experience Platforms: A Leader's Guide to Revolutionizing CX
Siranjeevi Dheenadhayalan
Paperback
• Author(s): Siranjeevi Dheenadhayalan • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Marketing - GeneralIn an era where consumer expectations are constantly evolving, the integration of artificial inte...
View full detailsThe Science of Consumer Behaviour: Tools and Techniques for Marketers
Geetanjali Bendale, Deepak Motwani
Paperback
5.0 / 5.0
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• Author(s): Geetanjali Bendale | Deepak Motwani • Publisher: Atlantic • Publisher Imprint: Atlantic • Subject: Business ManagementThe Science of Consumer Behaviour: Tools and Techniques for Marketers offers an in-depth exploration of the key fac...
View full detailsHearing the Voice of the Customer
Bill Inmon
Paperback
• Author(s): Bill Inmon • Publisher: Technics Publications • Publisher Imprint: Technics Publications • BISAC: Consumer Behavior - GeneralIncrease the awareness of your customer's behavior to survive and excel within your industry.One hundred yea...
View full detailsThe Authority Guide to Trusted Selling: Building stronger, deeper and more profitable relationships with your customers to create lifetime loyalty
Paul Avins
Paperback
• Author(s): Paul Avins • Publisher: Sra Books • Publisher Imprint: Sra Books • BISAC: Sales & Selling - ManagementIn today's volatile world sales professionals must know how to build trust in their company, their products and ultimately them...
View full detailsHot CX: Customer Experience For Realists
Andrew Stothert
Paperback
• Author(s): Andrew Stothert • Publisher: Brand Vista • Publisher Imprint: Brand Vista • BISAC: Customer RelationsHot CX is silo bustin', data rich, fast and flexible. It drives revenue and cuts costs. Hot CX forces differentiation, keeps custome...
View full detailsCustomer Loyalty in Third Party Logistics Relationships: Findings from Studies in Germany and the USA
David L. Cahill
Paperback
• Author(s): David L. Cahill • Publisher: Springer • Publisher Imprint: Physica-Verlag • BISAC: Production & Operations ManagementFrom the Back CoverChallenged by increasing competition and globalization, third party logistics service provide...
View full detailsData Mining Techniques: For Marketing, Sales, and Customer Relationship Management
Gordon S. Linoff
Paperback
• Author(s): Gordon S. Linoff • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Data Science - Data AnalyticsThe leading introductory book on data mining, fully updated and revised! When Berry and Linoff wrote the first edition of Data Mini...
View full detailsDas Internet als Instrument zur Steigerung der Kundenzufriedenheit
Ingo Rabenberg
Paperback
• Author(s): Ingo Rabenberg • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Media StudiesInhaltsangabe: Einleitung: Um sich im Wettbewerb gegenüber der Konkurrenz zu behaupten, fokussieren viele Unternehmen ihre Strategie auf den K...
View full detailsThe Voice of the Customer for Product Development, 4th Edition: Your illustrated guide to obtaining, prioritizing and using customer requirements and
Jean-Claude Balland
Paperback
• Author(s): Jean-Claude Balland • Publisher: Rapidinnovation, LLC • Publisher Imprint: Rapidinnovation, LLC • BISAC: Marketing - GeneralA step-by-step guide for technology professionals who wish to create differentiated value and achieve gross m...
View full details