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Products
The Subjectivity of Participation: Articulating Social Work Practice with Youth in Copenhagen
M. Nissen
Paperback
• Author(s): M. Nissen • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Social WorkWhat is a 'we' a collective and how can we use such communal self-knowledge to help people? This book is about collectivity, participation, a...
View full detailsBe Ready to Dance with Your Customer!: How Solid Customer Service Puts You Ahead of the Competition
Shari Moss
Paperback
• Author(s): Shari Moss • Publisher: Lioncrest Publishing • Publisher Imprint: Lioncrest Publishing • BISAC: Customer RelationsToday's market is competitive, bursting with young entrepreneurs championing revolutionary ideas. In such a crowded are...
View full detailsFeeling Good Together: The Secret to Making Troubled Relationships Work
David D. Burns
Paperback
• Author(s): David D. Burns • Publisher: MixBZ • Publisher Imprint: MixBZ • Subject: Education & Psychology • BISAC: Interpersonal RelationsBased on twenty-five years of clinical experience and groundbreaking research on more than 1,000 indiv...
View full detailsNgos And Transnational Networks: Wild Cards in World Politics
William E. DeMars
Paperback
• Author(s): William E. DeMars • Publisher: Pluto • Publisher Imprint: Pluto • Subject: Politics and Current Affairs • BISAC: International Relations - GeneralChallenging both views, DeMars irreverently reveals the political claims implicit in ev...
View full detailsResearching Customer Satisfaction and Loyalty: How to Find Out What People Really Think
Paul Szwarc
Paperback
• Author(s): Paul Szwarc • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsCustomer satisfaction and loyalty has been one of the largest areas of market research for the past twenty years, and interest in it conti...
View full detailsThe Employment Relationship: Examining Psychological and Contextual Perspectives
Jacqueline A. -M Coyle-Shapiro, Lynn M. Shore, M. Susan Taylor
Paperback
• Author(s): Jacqueline A. -M Coyle-Shapiro | Lynn M. Shore | M. Susan Taylor • Publisher: OUP Oxford • Publisher Imprint: OUP Oxford • BISAC: Industrial ManagementDuring the last fifteen years, researchers have shown increasing interest in the e...
View full detailsDas Bonusprogramm als Kundenbindungsinstrument: Wie Unternehmen die Potenziale nutzen
Timo Sieber
Paperback
• Author(s): Timo Sieber • Publisher: Science Factory • Publisher Imprint: Science Factory • BISAC: Marketing - GeneralKundenbindung, insbesondere der Aufbau und der Erhalt, rücken im Bereich Marketing immer weiter in den Fokus. Deshalb entwickel...
View full detailsThe Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service
Ed Horrell
Paperback
• Author(s): Ed Horrell • Publisher: Amacom • Publisher Imprint: Amacom • BISAC: Customer Relations"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out ...
View full detailsFigures of Space: Subject, Body, Place
Paola Mieli
Paperback
• Author(s): Paola Mieli • Publisher: Sea Horse • Publisher Imprint: Sea Horse • BISAC: General"In this magisterial work-impressive for both its scholarship and its theoretical sophistication-Paola Mieli studies the human subject's relation to sp...
View full detailsEarn Their Loyalty: Treating Customers and Employees Like People
Robert Brown
Paperback
• Author(s): Robert Brown • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsCREATING LOYAL CUSTOMERS & ENGAGED ENPLOYEES. It's the dual challen...
View full detailsCustomer Experience: It's Not That Easy: Customer Experience Programs for B2B Companies
Harry F. Bunn
Paperback
• Author(s): Harry F. Bunn • Publisher: Ronin Corporation • Publisher Imprint: Ronin Corporation • BISAC: Marketing - GeneralCustomer Experience programs are gaining momentum in small and large companies but most have been designed for the Busine...
View full detailsThe Feminine Subject
Susan J. Hekman
Paperback
• Author(s): Susan J. Hekman • Publisher: Polity Press • Publisher Imprint: Polity Press • BISAC: GeneralIn 1949 Simone de Beauvoir asked, “What does it mean to be a woman?” Her answer to that question inaugurated a radical transformation of the ...
View full detailsThe Buyer-Centric Operating System: Building A Customer Obsessed Company
Andy Halko
Paperback
• Author(s): Andy Halko • Publisher: Andy Halko • Publisher Imprint: Andy Halko • BISAC: Consumer Behavior - GeneralThe Buyer-Centric Operating System isn't just another business book-it's a wake-up call for leaders who want to revolutionize thei...
View full detailsThe Small Business' Guide to Social Crm
Craig M. Jamieson
Paperback
• Author(s): Craig M. Jamieson • Publisher: Impackt Publishing • Publisher Imprint: Impackt Publishing • BISAC: Customer RelationsIf you want to effectively manage and build your customer base to drive your business forward, this book will provid...
View full detailsMake Me Feel Special!
Bob Hooey
Paperback
• Author(s): Bob Hooey • Publisher: Success Publications • Publisher Imprint: Success Publications • BISAC: Customer RelationsBusiness success, whether retail, service-based, or even direct buyer connection, is built by establishing mutually prof...
View full detailsHuman Minded Care: The Pathway to Your Customer's Heart
Cem Ozguven
Paperback
• Author(s): Cem Ozguven • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsFrom the get-go, let me tell you that this book is not about customer service, call centers or issue firefightin...
View full detailsThe Object Relations Lens: A Psychodynamic Framework for the Beginning Therapist
Christopher Miller
Paperback
• Author(s): Christopher Miller • Publisher: American Psychiatric Association Publishing • Publisher Imprint: American Psychiatric Association Publishing • BISAC: Psychiatry - GeneralWith a mix of theory, practical advice, and clinical material, ...
View full detailsClient Encounters of the Technical Kind: How to win, support and challenge customers ... methodically, with ICON9's tools & best practices for field e
Andrew K. Betts
Paperback
• Author(s): Andrew K. Betts • Publisher: Iconda Publishing • Publisher Imprint: Iconda Publishing • BISAC: Business Communication - Meetings & PresentationsThere's a lot more to technical work ... ... than technology, as anyone in contact wi...
View full detailsLessons from the Dead: Breathing Life into Customer Service
Nikki McQueen
Paperback
• Author(s): Nikki McQueen • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsWhether you're an entrepreneur looking for that competitive edge, or a long-time business on a quest to improv...
View full detailsCustomer First, Value Next: The Executive Playbook for AI-Driven Omnichannel Personalization and Customer-Centric Growth
Mariusz Gromada
Paperback
• Author(s): Mariusz Gromada • Publisher: Mariusz Gromada • Publisher Imprint: Mariusz Gromada • BISAC: Customer RelationsSTOP running campaigns. START scaling empathy.We are facing the Scalability GAP: Data volumes and customer contexts are grow...
View full detailsHow to Get to Know Your Customer
Katie Tucker
Paperback
• Author(s): Katie Tucker • Publisher: Practical Inspiration Publishing • Publisher Imprint: Practical Inspiration Publishing • BISAC: Marketing - ResearchFrom the Back CoverIf you run a small business, you probably wish you had access to the sop...
View full detailsWhy?: Because You Get Paid to Smile and Serve
Herve Humler, Martha Humler, Simon Goodway
Paperback
• Author(s): Herve Humler | Martha Humler | Simon Goodway • Publisher: Archway Publishing • Publisher Imprint: Archway Publishing • BISAC: Industries - Service"Why? is filled with relatable rants about a subject Martha Humler knows well: customer...
View full detailsThe Indivisible Remainder: On Schelling and Related Matters
Slavoj Zizek
Paperback
• Author(s): Slavoj Zizek • Publisher: Verso • Publisher Imprint: Verso • BISAC: History & Surveys - ModernThe feature which distinguishes the great works of materialist thought, from Lucretius' De rerum natura through Capital to the writings...
View full detailsExperience My Brand: How Successful Companies Develop Loyal Customers and Increase Profits
Joe Tawfik
Paperback
• Author(s): Joe Tawfik • Publisher: Display of Power Publishing, Inc. • Publisher Imprint: Display of Power Publishing, Inc. • BISAC: Customer RelationsAuthor Joe Tawfik presents an assured collection of valuable insights in Experience My Brand ...
View full detailsInternational and Comparative Employment Relations: Global Crises and Institutional Responses
Bamber, Greg J.
Paperback
• Author(s): Bamber, Greg J. • Publisher: Sage Publications • Publisher Imprint: Sage Publications • Subject: Business Management • BISAC: Human Resources & Personnel ManagementInternational and Comparative Employment Relations text is the Em...
View full detailsService Client: les principes incontournables
Philippe Massol
Paperback
• Author(s): Philippe Massol • Publisher: Smartalbinos • Publisher Imprint: Smartalbinos • BISAC: Customer RelationsPrendre le leadership du service client de votre secteur pourrait vous amener à gagner bien plus d'argent que vous ne le pensez, e...
View full detailsRegret Und Kundenloyalität: Eine Kausalanalytische Untersuchung Potentieller Ursachen Interindividueller Unterschiede Im Regret-Erleben Und Deren Ausw
Simone Wunderle, Prof Dr Hans H. Bauer
Paperback
• Author(s): Simone Wunderle | Prof Dr Hans H. Bauer • Publisher: Deutscher Universitatsverlag • Publisher Imprint: Deutscher Universitatsverlag • BISAC: Marketing - GeneralSimone Wunderle identifiziert Persönlichkeitsmerkmale, die das Regret-Erl...
View full detailsMeaningful Measurement of the Customer Experience, 2nd Edition
Greg Melia
Paperback
• Author(s): Greg Melia • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Consumer Behavior - GeneralCustomer experience has become the primary method of competitive differentiation between most brands tod...
View full detailsCustomer Service - A Way of Life: Instruction Manual
Ron Arthur
Paperback
• Author(s): Ron Arthur • Publisher: Epic Press • Publisher Imprint: Epic Press • BISAC: Customer RelationsAs we study the ten elements of Customer Service, A Way of Life, it becomes very apparent this unique perspective will not only change your...
View full detailsMaximizing Customer Loyalty: The Ultimate Guide to Delivering Incredible Frontline Customer Service
C. William Crutcher
Paperback
• Author(s): C. William Crutcher • Publisher: Diamin Publishing • Publisher Imprint: Diamin Publishing • BISAC: Customer RelationsFrom the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Custom...
View full detailsCustomer Success Mindset
Jyotsana Shukla
Paperback
• Author(s): Jyotsana Shukla • Publisher: Jyotasana Shukla • Publisher Imprint: Jyotasana Shukla • BISAC: Customer RelationsUnlock unlimited growth potential for your business using your biggest advocates: your customers. Being a truly customer-c...
View full detailsWhich GCSEs?: The Essential Guide to Choosing GCSEs
Alison Dixon
Paperback
• Author(s): Alison Dixon • Publisher: Lulu.com • Publisher Imprint: Lulu.com • BISAC: Careers - GeneralMaking the right choice of GCSE subjects is one of the first major decisions you will make about your future. Some subjects will be compulsory...
View full detailsClient Centric: Grow Your Business with an Amazing Customer Experience
Randy Charach
Paperback
• Author(s): Randy Charach • Publisher: Charach Productions Inc. • Publisher Imprint: Charach Productions Inc. • BISAC: Customer RelationsClient Centric lays the groundwork for entrepreneurs, sales, and service professionals to systemize and expa...
View full detailsTrusted: The Human Approach to Building Outstanding Client Relationships in a Digitised World
Lyn Bromley
Paperback
• Author(s): Lyn Bromley • Publisher: Practical Inspiration Publishing • Publisher Imprint: Practical Inspiration Publishing • BISAC: Customer RelationsIn a world of increasingly digitised interactions we still have a desire to connect on a human...
View full detailsCustomer Visits: Building a Better Market Focus: Building a Better Market Focus
Edward F. McQuarrie
Paperback
• Author(s): Edward F. McQuarrie • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Marketing - ResearchVisits to customers by a team of marketers and engineers play an important role in exploring customer satisfaction. This book prov...
View full detailsBest CX Ever For Providers: How To Provide The Best Customer Experiences Every Time
Shawn Ostler
Paperback
• Author(s): Shawn Ostler • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsBeing able to deliver exceptional customer service and experiences is a vital skill for every customer service ...
View full details