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Products
Customer Service Book
Laurel D. Malvern
Paperback
• Author(s): Laurel D. Malvern • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsIn an era where customer expectations are higher than ever, delivering exceptional service isn't just a co...
View full detailsTurning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!
Carol Heady
Paperback
• Author(s): Carol Heady • Publisher: Rant and Rave Company, Inc. • Publisher Imprint: Rant and Rave Company, Inc. • BISAC: Customer RelationsThe book is written for CEO's, business owners and managers that want to improve the experience they are...
View full detailsRelationship Marketing: Successful Strategies for the Age of the Customer
Regis McKenna
Paperback
• Author(s): Regis McKenna • Publisher: Basic Books • Publisher Imprint: Basic Books • BISAC: Marketing - GeneralFrom the author of the bestselling The Regis Touch, a simple process for building the crucial relationships that help a company domi...
View full detailsCustomer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age
Rajat Chawla
Paperback
• Author(s): Rajat Chawla • Publisher: Notion Press Media Pvt Ltd • Publisher Imprint: Notion Press Media Pvt Ltd • BISAC: Customer RelationsThis is said to be the 'Age of the Customer' where business battles will be won through differentiated cu...
View full detailsPersönliche Beratung versus Online Beratung: Kundenerwartungen gegenüber der Beratungsqualität bei IT-Produkten
André Preuninger
Paperback
• Author(s): André Preuninger • Publisher: Diplomica Verlag • Publisher Imprint: Diplomica Verlag • BISAC: Management - GeneralDas Internet ist durch extrem schnelle und zielgerichtete Information und Kommunikation gekennzeichnet. Es bietet sowoh...
View full detailsBefore They Ask
Michael R. Hoffman
Paperback
• Author(s): Michael R. Hoffman • Publisher: Customer Worthy Publishing • Publisher Imprint: Customer Worthy Publishing • BISAC: Customer Relations
Customer Success: The Essential Guide On How to Deal With Difficult Customers, Learn Effective Customer Service Techniques and Strategie
Aryana Konnor
Paperback
• Author(s): Aryana Konnor • Publisher: Zen Mastery Srl • Publisher Imprint: Zen Mastery Srl • BISAC: Customer RelationsCustomer Success: The Essential Guide On How to Deal With Difficult Customers, Learn Effective Customer Service Techniques and...
View full detailsDie Treiber Der Customer Experience: So Stärken Sie Die Kundenbeziehung Durch Die Gestaltung Des Einkaufserlebnisses
Andreas Toth
Paperback
• Author(s): Andreas Toth • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDieses Buch zeigt die wesentlichen Treiber der Customer Experience am Beispiel des Handels auf. Eingebettet in ein Gesamtkonzep...
View full detailsCompetitive Advantage of Customer Centricity
Sathit Parniangtong
Paperback
• Author(s): Sathit Parniangtong • Publisher: Springer • Publisher Imprint: Springer • BISAC: Customer RelationsFrom the Back CoverThis book presents strategies that put the customer at the center of an enterprise. It elaborates on the reasons fo...
View full detailsHuman Relations. Self Esteem and Human Relations
Samson Esudu
Paperback
• Author(s): Samson Esudu • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralEssay from the year 2015 in the subject Business economics - Offline Marketing and Online Marketing, ( Atlantic International Universi...
View full detailsThe Owner's Manual for Thriving Relationships
Mitch Abblett
Paperback
• Author(s): Mitch Abblett • Publisher: Johns Hopkins University Press • Publisher Imprint: Johns Hopkins University Press • BISAC: Self-Management - GeneralA unique and essential guide to cultivating healthier relationships.In this unique guide ...
View full detailsKundenkarten
Julia Teichmann
Paperback
• Author(s): Julia Teichmann • Publisher: Tectum - Der Wissenschaftsverlag • Publisher Imprint: Tectum - Der Wissenschaftsverlag • BISAC: Marketing - GeneralKundenkarten gelten als das Bindungsinstrument schlechthin. Das hohe Lied der Kundenbindu...
View full detailsKundenbeziehungsmanagement/CRM: Determinanten der Kundenbindung, verhaltenswissenschaftliche Konzepte, Werkzeuge, Wechselwirkungen unter Einbezug von
Daniel Schürle
Paperback
• Author(s): Daniel Schürle • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Management - GeneralDiplomarbeit aus dem Jahr 2013 im Fachbereich BWL - Handel und Distribution, Note: 1,7, Hochschule Aalen, Veranstaltung: Internatio...
View full detailsCustomer Loyalty: How to Retain Your Customer Base Through Loyalty
Anthony Ekanem
Paperback
• Author(s): Anthony Ekanem • Publisher: Notion Press • Publisher Imprint: Notion Press • BISAC: Customer Relations
The Customer Centric Sales Process: Aligning Sales to the Buyer's Journey
Jeff Nguyen
Paperback
• Author(s): Jeff Nguyen • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Sales & Selling - ManagementTransform Sales Teams to Boost GrowthClosing deals requires deeply understanding buyer needs, valu...
View full detailsHow to Mind-Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships
David P. Snyder
Paperback
• Author(s): David P. Snyder • Publisher: Amacom • Publisher Imprint: Amacom • BISAC: Customer RelationsDiscover how to use the principles of behavioral psychology (made easy and accessible) to master the art and science of salesmanship.What's th...
View full detailsCustomer Service Rules!: 52 Ways to Create A Customer-Centric Business
Steve Hickner
Paperback
• Author(s): Steve Hickner • Publisher: Brigantine Media • Publisher Imprint: Brigantine Media • BISAC: Customer Relations"The customer is not always right, but he or she is always the customer." That's customer service expert Don Gallegos' mantr...
View full detailsHappy Customers Faster Cash USA edition: A guide to effective communication in financial Customer Relationship Management
Cliff Wynn
Paperback
• Author(s): Cliff Wynn • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer Relations Do you struggle with customers who pay late? Are you afraid to lose cust...
View full detailsDealership Customer Service Superstars: Six attitudes that bring out our best
Cary Jon Cavitt
Paperback
• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBecoming a customer service superstar takes the right attitude - Six...
View full detailsService Excellence: Creating Customer Experiences That Build Relationships
Ruth N. Bolton
Paperback
• Author(s): Ruth N. Bolton • Publisher: Business Expert Press • Publisher Imprint: Business Expert Press • BISAC: Marketing - GeneralThe Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities...
View full detailsEntstehung und Wirkung von Kundenzufriedenheit und Kundenbindung
Niklas Elser
Paperback
• Author(s): Niklas Elser • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2016 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 3, Fachhochschule Südwestfalen; Abt...
View full detailsCustomer Service vs. Customer Experience - A Business Growth Guide
Ferdy Saitta
Paperback
• Author(s): Ferdy Saitta • Publisher: Questquill Books • Publisher Imprint: Questquill Books • BISAC: Customer RelationsUnlock the Secrets to Business Growth through Customer Service Excellence!In today's competitive business landscape, exceptio...
View full detailsQuick Guide to Customer Service
Giancarlo Hernandez Vela
Paperback
• Author(s): Giancarlo Hernandez Vela • Publisher: Giancarlo Hernandez Vela • Publisher Imprint: Giancarlo Hernandez Vela • BISAC: Customer RelationsThe work in question explores in detail the importance of customer service in any business, espec...
View full detailsCustomer Engagement: Contemporary Issues and Challenges
Roderick J. Brodie, Linda D. Hollebeek, Jodie Conduit
Paperback
• Author(s): Roderick J. Brodie | Linda D. Hollebeek | Jodie Conduit • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Consumer Behavior - GeneralHow customers and consumer behavior have been changing due to technology and other forc...
View full details100 Quotes on Customer Loyalty
Strategy Leadership Collection
Paperback
• Author(s): Strategy Leadership Collection • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Management - GeneralUnlock the secrets to building and maintaining customer loyalty with 100 Quotes about Custo...
View full detailsDer Kunde als freiwilliger Markenbotschafter: Analyse des Einflusses starker Marken auf prosoziales Konsumentenverhalten
Florian Klar
Paperback
• Author(s): Florian Klar • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralBachelorarbeit aus dem Jahr 2011 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,7, Ruhr-Universität Bochum, Spra...
View full detailsWho's the Boss?: An employee's handbook, a how-to for the counter person, a primer on customer relations
L. J. Martin
Paperback
• Author(s): L. J. Martin • Publisher: Wolfpack Productions • Publisher Imprint: Wolfpack Productions • BISAC: EducationIf you're vain enough to think you're the boss just because you own the company or are the manager, don't bother reading this ...
View full detailsCustomer Service Training 101: Quick and Easy Techniques That Get Great Results
Renee Evenson
Paperback
• Author(s): Renee Evenson • Publisher: Amacom • Publisher Imprint: Amacom • BISAC: Customer RelationsFrom the Back CoverIt's not about marketing, demand, distribution, or even a great product. The number-one key to your business success is custo...
View full detailsWhy Customers Don't Do What They're Supposed to and What to Do about It
Ferdinand F. Fournies
Paperback
• Author(s): Ferdinand F. Fournies • Publisher: McGraw-Hill Companies • Publisher Imprint: McGraw-Hill Companies • BISAC: Sales & Selling - GeneralFrom the New York Times Bestselling Author- Proven Methods for Getting Customers to BuyThis ful...
View full detailsBrand Communities. Chancen und Risiken für die Kundenbeziehung
Anonym
Paperback
• Author(s): Anonym • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesStudienarbeit aus dem Jahr 2019 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Note: 2,0, Spr...
View full detailsElectronic Customer Relationship Management
Jerry Fjermestad
Paperback
• Author(s): Jerry Fjermestad • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsThis work offers a state-of-the art survey of information systems research on electronic customer relationship management (e...
View full detailsInnovatives Customer Relationship Marketing: Strategie - Technologie - Organisation
Manuel Hinz, Markus Wubben
Paperback
• Author(s): Manuel Hinz | Markus Wubben • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsDas CRM-Handbuch für Einsteiger und Profis im Bereich Ku...
View full detailsThe Relationship Marketing of Nike
Christian Münch
Paperback
• Author(s): Christian Münch • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesStudienarbeit aus dem Jahr 2012 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Sheff...
View full detailsSecrets Behind the Customer Experience Shift: Why thoughtful, intentional service creates unshakeable loyalty
Charlie Stanley, Kenneth Kimbrell
Paperback
• Author(s): Charlie Stanley | Kenneth Kimbrell • Publisher: Wordzworth Publishing • Publisher Imprint: Wordzworth Publishing • BISAC: Customer RelationsMost companies view customer service as a necessary function, prioritizing speed and efficien...
View full details
Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals
Customer Tells: Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals
Marty Seldman, John Futterknecht, Ben Sorensen
Paperback
• Author(s): Marty Seldman | John Futterknecht | Ben Sorensen • Publisher: Optimum Press • Publisher Imprint: Optimum Press • BISAC: Customer RelationsWhat do championship poker players and world-class salespeople have in common? The ability to r...
View full detailsKundenbindung Bei Gesetzlichen Krankenversicherungen: Eine Analyse Der Einflussfaktoren Und Entwicklung Eines Kundenbindungsmodells
Imogen Blicker
Paperback
• Author(s): Imogen Blicker • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDie Arbeit bietet nicht nur wissenschaftliche Erkenntnisse, sondern auch konkrete Handlungsempfehlungen für ein zukunftsfähig...
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